Employee engagement is a somewhat elusive metric that nearly all organizations care about and many prioritize when it comes to allocating budget and resources. Despite all that attention, far too few employees are engaged.
In 2020, Gallup reported global employee engagement had reached 38% – the highest it had ever been since the firm began researching the metric in 2000. Yet, in 2021 this number shot down to an all-time-low of 20%. This, coupled with the fact that 66% of companies are currently building plans with little to no input from their employees, it’s obvious there is much work to do when it comes to employee engagement.
The challenge for most organizations, however, is coming up with a systematic, consistent process for identifying and following through with the kind of actions that increase employee engagement. That is where employee engagement software can be foundational to executing engagement strategies.
In this guide, we’ll provide you with insights on the value of employee engagement solutions and offer best practices for choosing the right tool for your organization.
What Is Employee Engagement Software?
Employee engagement software — also referred to as workforce engagement software — is technology designed specifically to help businesses both measure and hopefully improve engagement.
The solution will allow you to collect and analyze feedback from staff, so you can glean real-time insights, and then act on them to make necessary improvements. Employee engagement platforms can exist as standalone tools, or as a components of a comprehensive People Success solution that connects employee engagement, performance management, and employee development
Core Features and Functions of Employee Engagement Software
Employee engagement software should make the task of collecting and acting on employee feedback a simpler, more efficient process and should include features like:
- Employee engagement surveys. These longer-form surveys enable you to ask dozens of detailed questions around workplace culture and make data-driven decisions to improve the overall health of your organization. Top solutions provide employee engagement survey templates with built-in features like multiple choice questions or mobile functionality to save time and ensure your engagement efforts are executed effectively.
- Onboarding and Exit surveys. Bookending an employee’s lifecycle at your company with onboarding surveys and exit interviews can help identify hiring success factors and influence retention.
- Pulse surveys. Quick one-to-five-question surveys that enable you to frequently check in between long-form employee engagement surveys to continuously collect feedback on the effectiveness of your culture initiatives.
- Employer Net Promoter Score (eNPS). This tool enables you to ask all employees a single question and then scores employees’ loyalty and overall satisfaction. At a glance, you can see how many employees are most likely to be advocates and which aren’t, so you can take proactive steps to build loyalty across the organization.
- Real-time visibility. As you leverage pulse surveys, you’ll want access to a real-time view of employee engagement data and advanced driver and sentiment analysis tools to be able to adjust your decision-making.
- Advanced analytics. You want to be able to immediately identify the questions that have the strongest impact on the metrics you care about most, so you can prioritize actions and plan next steps.
- Benchmarking capabilities. Improvement requires being able to clearly — and easily — see where you’ve been. Choose a solution that allows you to measure against past survey results and third-party benchmarks to track and analyze your progress.
Benefits of Employee Engagement Software Across the Organization
The goal of any employee engagement platform is to make the actual process of engaging with employees easier. The easier it is, the more consistent it becomes, and that’s when you start to gain insight that can transform your workplace on many levels:
1. For the Organization
- Reduce turnover. When you act on employee feedback, you create the type of workplace that retains top talent.
- Make smarter, quicker decisions. A centralized employee engagement platform provides high visibility, puts a robust data universe at your fingertips, and improves employee communication so you have the information required to make stronger workforce management decisions.
- Set goals and prioritize projects. With direct, honest feedback from staff, you will know where to focus your efforts to get the biggest bang for your buck.
- Evaluate initiatives. Learn from employees if your efforts to increase employee engagement and other initiatives are working, and stop wasting time and money on ineffective programs and perks.
- Track progress. See in real-time how the organization is performing from a people management perspective.
- Build the right company culture. Understand what it takes to drive employee engagement and improve the employee experience.
2. For Employees
- Gain a voice. They can share their concerns and offer real-time feedback to improve the workplace without fear.
- Feel valued and respected. When you act on their feedback, they feel heard and that boosts employee satisfaction and morale, critical components of keeping them on board.
- Stay connected—even if they are remote. Having a way to share potentially culture-changing feedback helps dispersed employees feel like they are very much a part of the team and organization.
3. For Managers
- See increased productivity. Team members who feel valued work at a higher level and are more committed to their roles, the team, and the organization. They deliver faster, better results.
- Can identify pain points on the team. With quick employee engagement surveys, managers can uncover blockers in projects, obstacles that are blocking progress and other issues, and find solutions in near real-time.
- Save time. The solutions reduce the time it takes to collect and understand feedback on important issues and streamline their workflow.
- Know what you are doing well—and what you need to change. As a leader, the best thing you can do is collect real-time feedback on your own management style and skills from your team members and make necessary changes.
Upgrading From Spreadsheets, Templates, or Google Suite
Can you track all your engagement outreach and employee feedback in a spreadsheet, template, or Google Doc? Sure, but you may make the process much harder on yourself if you do.
For starters, to gain insights you can act on to make positive changes, you need tons of data coming in from all corners of the organization as well as dashboards and reporting to help you interpret your results. Tools like Google Forms and even simple surveys just don’t provide that detail. Managing that level of data in those types of documents is:
- Time-consuming to update, review, and draw important, actionable insights about what to do next.
- Error-prone, and it’s easy for inaccurate data to be entered or correct data to be overwritten or erased.
- Inconsistent, especially if multiple people are inputting and accessing data and storing documents in various locations.
Plus, documents like those make it hard to collaborate or share relevant information with key stakeholders within the organization.
An intuitive employee engagement management solution takes the hassle out of the process. If you are still using these outdated methods, adding employee engagement software as a stand-alone product or as a companion to your HRIS can save you time, prevent mistakes, and empower you to collect data so that you can pull together insights to act on quickly. It enables you to operate more efficiently and increases the overall productivity of HR teams and managers who can focus on more important tasks. Ultimately, the return on investment is hard to ignore.
Demonstrating the ROI of Employee Engagement Solutions to Senior Leadership
Most employee engagement solutions are affordable, and the return on investment happens quickly. However, you’ll still need to prove the value to upper management by painting a realistic picture of your organization’s current situation. Start by focusing on three critical issues:
What are your turnover rates? How much is it costing you to recruit, hire, onboard and train new hires? According to Gallup, the cost of replacing one employee can range from one-half to two times the person’s annual salary. And that’s just the quantifiable costs.
If your organization becomes known as a bad place to work because of high turnover, it will be difficult to woo talented, devoted people, which can have a ripple effect on everything from customer service to quality control. Any measures that can help to improve retention are almost always worth the cost. And using employee feedback to create a winning culture is a sure-fire way to improve retention.
If you, your team, or other managers are working with outdated processes to collect staff feedback (i.e., spreadsheets or unwieldy documents), you are likely wasting hours collecting, updating, and analyzing data.
If the senior leadership team wants to see dollars and cents, start by breaking your and others’ salaries down by the hour and calculate how many hours you spend managing the process. You might be surprised. Human resources departments can spend hundreds of dollars per month on inefficient processes.
Then explain what your team could do if you had that time back, specifically using it to put new processes and initiatives in place that improve culture, morale, and retention.
- The Bottom line
Improving the culture drives up morale, employee satisfaction, and loyalty. When engaged employees are happy and committed, they work harder, make higher-quality products, and provide better services. Conversely, they make fewer mistakes and cause fewer problems. All that contributes to a healthy bottom line.
Read this case study to learn how Lattice helped Nous, a consistent “Great Place to Work,” replace their fragmented and outdated feedback system with a centralized, easily navigable system — and increased employee feedback.
Choosing the Best Employee Engagement Software for Your Company
For most organizations, budget is a big deciding factor when it comes to choosing an employee engagement software. So, it’s important to spend wisely by choosing a solution that people will use and that will drive results. Different platforms vary in capabilities, so make sure you understand exactly what you need from your employee engagement software by considering the following:
- What features does it offer? For example, does the solution offer the types of surveys your organization needs to understand the full employee lifecycle? How customizable are the surveys? Are there options for filtering results or using multiple choice questions? Can users respond anonymously? And finally, What does the solution offer that competitors don’t?
- Is the solution user-friendly? If it’s not, people aren’t going to use it. Make sure it has an intuitive design that is easy to set up, learn, and use, for both the user (i.e., the HR manager) and employees. It shouldn’t take more than a few clicks to send a survey and begin collecting data.
- What training, technical support, and other resources are available to help us make the most of the software? To deploy the software, users will need a crash course in how to use it, but they’ll also need troubleshooting assistance going forward. Make sure to look into support options for both before and after launch (i.e., the hours they are available and whether additional fees will be charged).
- What is involved with deploying the software? From a logistical standpoint, you’ll want to understand how long it will take to get your new engagement software set up, as well as the amount of resources and manpower you will need to get up and running.
- Is it compatible with your current infrastructure? If employee engagement software doesn’t easily integrate with your current communication, login, and HRIS systems, it could create challenges for reporting and analysis. Confirm that any product you use can fully integrate into your current systems.
What Will Employee Engagement Software Cost You?
As with most things in life, it depends. Different solutions offer different pricing options, based on a variety of factors. Some solutions offer basic, free, or trial versions with limited capabilities, for example, and then start charging as you upgrade your service. Additionally, pricing is contingent on whether you add on a workforce engagement solution to an existing HRIS or purchase a new solution altogether.
Prices can range from $1-$15 per person, per month, billed on an annual basis, or some providers establish a flat monthly rate which can reach into the thousands of dollars. For larger organizations, many providers offer custom solutions or suites to fit your specific needs.
The Best Employee Engagement Software Companies
Not sure where to start your research? Here are several leading workforce engagement solution options.
Please note: All ratings are based on the G2 Grid Report for Employee Engagement Satisfaction score.
Stand-alone employee engagement solutions:
More than 4,500 customers use this People Success platform to develop engaged, high-performing teams with easy-to-launch employee engagement surveys, pulse surveys, onboarding surveys, exit interviews, eNPS scores, and a powerful analytics layer that makes it easy for teams to act on insights. Deep customization makes Lattice adaptable to your company culture, scaling with you as your company grows.
- Centralized platform that links engagement with performance data
- Customizable templates with Likert-scale and multiple choice questions
- Transparent pricing structure
- Solid implementation and onboarding
- Can be challenging to use without proper training
- Best when use in tandem with a performance management system
For more information on Lattice, download The Total Economic Impact of Lattice or book time to talk with a Lattice expert.
15Five offers a range of tools that help managers capture feedback from employees, including tailored engagement surveys. This easy-to-use and customizable software integrates with Slack, Salesforce, and Google Calendar.
Culture Amp collects real-time insights through diagnostic, deep-dive and pulse surveys, as well as analytics and action planning. However it lacks eNPS survey capabilities and doesn't natively connect engagement to performance data.
This continuous performance management software enables an ongoing cycle of feedback and action. Leapsome’s intuitive employee engagement survey tools and strong customer service set it apart, but it offers limited integrations and benchmarking.
Offering employee engagement survey templates and engagement reports that let organizations collect feedback and act on the results, Reflektive provides ample customer support and training resources, but can be cost-prohibitive for some organizations
Peakon’s employee engagement software platform aims to surface insights about employee experience through ongoing two-way conversations. Although Peaking enables organization-wide visibility, it can be hard to interpret and act on the massive amount of data it provides.
Leading HRIS systems that include engagement tools:
6. Workday HCM
Rating: No rating in the G2 report
Workday HCM is a single, cloud-based solution for workforce planning, analysis, and execution. It offers an all-in-one solution to HR human capital management with excellent security architecture, but can be cost-prohibitive for small and mid-sized businesses and does come with a learning curve.
Rating: No rating in the G2 report
BambooHR provides a full HR suite covering onboarding, hiring, employee recognition, compensation, and culture, in addition to engagement tools, including eNPS scores and deep analytics. It’s designed for small and medium-sized businesses, and can be deployed internationally but needs to integrate with other systems for full functionality.
Free Employee Engagement Resources and Templates
Looking to get a deeper understanding of how to plan out your employee engagement strategy before buying a software solution? These free ebooks, webinars, and templates can help.
- Performance and Engagement: Better Together
Why integrating performance management and engagement is a winning strategy for people-first businesses.
- Driving Engagement and Retention in the Hybrid Workplace
HR strategies to boost engagement, culture, and performance in the new world of work.
- How to Turn Engagement Survey Results Into Action
HR's guide to analyzing survey results and implementing change.
- 5 Steps to Reinvent Your Employee Engagement Strategy
5 practical ways to improve engagement and, by extension, retention.
- How to Integrate Performance and Engagement for Business Success
Strategies to maximize the positive correlation between performance and engagement.
- Employee Engagement Strategy: Getting to the Roots of Your Employee Experience
How HR and management can develop employee engagement throughout your organization.
- Employee Engagement Survey Template
For HR teams and company leadership, employee engagement might be the ultimate barometer for success.
- Employee Exit Survey Template
A powerful tool for HR teams, exit surveys provide a unique window into the employee experience.
- 30-60-90 Onboarding Survey Template
Learn how well your onboarding strategies are working with this survey template.
Why Employee Engagement Solutions Matter More Than Ever
Sweeping social, economic, and business environment changes are fundamentally reshaping the workplace. Employee engagement tools can be the vehicle that helps HR departments and the organizations they support confront these hard-hitting issues and enact meaningful changes. That’s why the best engagement tools empower employees to be heard and feel like they have a say in the culture of the organization.
It all starts with being able to understand employee sentiment, from how connected employees are with each other, to how enthusiastic they feel about advancing the company’s mission –– and everything in between. Engagement platforms help paint a full picture of the employee lifecycle by translating survey data into structured, actionable feedback.
Lattice Engagement is designed to help organizations navigate things like growth and change by building cultures full of engaged employees who are committed to your organization. It is the first-of-its-kind employee experience solution that helps companies identify what keeps employees engaged, connects performance metrics for rich insight, and guides you to take action that has a real, lasting impact.