Get to the core of your employee experience with one question
Turn every employee into a promoter
Incorporate eNPS Surveys as a part of your People strategy program to understand your employee advocates.
Uncover every detail about what impacts your employee experience
Learn what has the greatest impact on your eNPS with detailed follow-up engagement themes.
Predict the future of your org
Are your top performers flight risks? Is your next generation of leaders detracting from your organization?
Turn employees into advocates
Use Engagement survey results to identify how the employee experience can be improved to turn all your employees into promoters.
Learn whether your A-players are your biggest fans
eNPS connected to performance can show you whether your top performers are also your biggest promoters.
“I’m also obsessed with both Pulse and the eNPS feature. I literally check the sentiment, eNPS score, and comments every day, so I can get a deeper understanding of employee motivation. Understanding their current mood and where their motivational triggers are is a day-to-day task for the People and Culture team.”
Read how Valtech used Lattice to navigate through employee engagement challenges during COVID-19Read the story
Employee Net Promoter Score is a way to measure your company’s employee experience based on the concept of Net Promoter Score, pioneered by Bain & Company and Fred Reichheld, which measures customer experience and loyalty.
Promoters 9 – 10
These are your most enthusiastic and loyal employees. They are ambassadors for your brand, love their role, see a clear future with the company, and likely refer strong candidates from their network to open roles.
Passives 7 – 8
These employees are generally satisfied with their experience at work, but they aren’t as excited about or enamored with your company as promoters. There is a lot of value in understanding feedback from this group to discover what can be done to move them into the Promoter category.
Detractors 0 – 6
These employees are often dissatisfied and can do damage to your company and brand through disengagement, apathy, and negativity about their roles.
Learn how to best leverage eNPS surveys
How to Calculate
Employee Net Promoter Score (eNPS)
Today, eNPS represents one of the most popular survey methodologies used by HR teams. Lattice clients can now use our software to measure it.Read article
When your people perform, your business does too.
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