Customer Experience

Implementation 
&
Continued Support

Every Lattice customer has access to our Customer Experience team who have helped 2,000+ organizations create a performance management and engagement program they love.

We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Lattice.

99%

Overall customer satisfaction rating on G2
Ease of use
95%
Ease of setup
94%
Meets requirements
95%
Quality of support
94%
Ease of doing business with
96%
Ease of Admin
91%
Icons of G2 awards won by Lattice
Photo of Gillian Heltai
We know your people are everything. That’s why 
our Customer Experience Team is committed to making sure that you feel welcomed and successful from the moment you begin with Lattice so that you can focus your time and energy on the things that matter the most - building the best workplace and culture for your people.”
Gillian Heltai  —  Chief Customer Officer
Badge of the 2021 Silver Stevie Award won by Lattice

Silver Stevie® Award

Customer Service Department of the Year.

From our Customers

Lattice helps companies identify the moments, experiences, and relationships that make employees the most engaged, and gives data-driven
people teams the power to drive change and measure impact.

Learn more
Photo of Alli Myatt
The thing that most impresses me is how responsive the team is. The team is not only open to feedback, you do something with it. It's so inspiring to see a company that actually acts on client feedback quickly. I know so many of the improvements are connected to your responsiveness to your clients. So thanks for a great product!  We love it!”
Alli Myatt —  COO at Teaching Trust
With Lattice, we found the opportunity to maintain a pulse on how employees are feeling across all our locations while keeping them engaged and focused on their growth and development.”
Melisa Guerbi—  Director of People and Culture

Partnership from Day 1

Implementation Schedule

  • Kick-off call to determine goals and primary objectives
  • Manager & employee training
  • Live, virtual webinars focused on adoption strategies 
& best practices

Executive Business Reviews

  • Revisit business objectives and discuss usage
  • Product roadmap updates & feature adoption recommendations
  • Iterate upon existing people management program

Onboarding Content

  • Access over 150 quick video tutorials about every Lattice feature
  • Designated curricula for admins, managers, and employees
Learn more about the University

Ongoing Support

  • In-app chat and email support
  • Exclusive virtual events and webinars for product updates and feature best practices
Visit our Help Center

Want to explore more?

Sign up for a Lattice account or ask to see our platform in action.
Request a demo