How Weave Saves 30 Hours Per Engagement Survey With Lattice

A conversation with:

Mike “Brute” Brutinel
Head of People Operations
Kolby Jensen
Director HRBP's & Employee Experience
Weave
Lattice listens to us, a lot. And then our suggestions either end up on the roadmap, or they’re taken very seriously as something that will be worked on. It’s not a stale platform, which is really nice.
Mike “Brute” Brutinel
Head of People Operations
Weave

The Challenge: 

As an organization that strives to put customers first, the People team at Weave wanted employees to experience the same, people-first approach. “We’ve taken the element of elevating the patient experience from our mission statement and applied it to everything our people team does,” explained Mike “Brute” Brutinel, Head of People Operations at Weave. "Whatever new process or program we're looking at, the focus is always on whether it'll benefit our people." 

But a few challenges stood in their way. Two years ago, Weave’s leadership was undergoing a period of significant change, which in turn, started to impact employee retention. Employees were also struggling with a lack of clarity around internal promotions and career development. 

While some of these concerns were identified during engagement surveys, the small People team had to spend hours analyzing qualitative survey comments trying to uncover how to improve the employee experience.  

The survey highlighted an opportunity to provide additional support, tools, and training for people leaders. The People team had to find a way to encourage managers to take ownership of a range of processes, including checking in with their teams more regularly and focusing on equitable career paths. 

Weave used Lattice to increase productivity

Weave was already a Lattice customer when Brute and Kolby Jensen, Director HRBP's & Employee Experience at Weave, came on board. However, the pair quickly identified that they could better utilize the platform to help managers connect with their teams. By simplifying and automating the one-on-one process, Lattice significantly reduced the cognitive load on managers, making it easier for them to focus on productivity.

“When I joined Weave, I hadn't used a tool like Lattice before,” said Kolby. “But I quickly adopted it and found a lot of value.” Kolby found Lattice to be incredibly useful for managing his own team, and he became a natural advocate of the platform. “A lot of times when people come to me with problems, issues, or concerns, I ask them if they’re using Lattice — because if they’re not, it can only help.” 

Using Lattice, the People team can quickly diagnose and resolve issues related to employee-manager relationships. “It’s helpful to be in one place to hit those crucial data points to tell a story of why this employee is having such a hard time with their manager — or the other way around,” explained Kolby. 

Lattice has been instrumental in highlighting areas of improvement across communications, collaboration, and career development, helping inform and guide the actions of Weave’s HR team. 

As an early adopter of Lattice AI, Weave can harness the power of AI to distill detailed engagement survey comments into key takeaways and recommended actions, saving the HR team 30 hours to sift through.

an overview of Lattice’s platform using AI to analyze employee engagement survey responses.
Lattice AI automatically analyzes your results and open-ended feedback to deliver a key driver analysis, comment trends, and recommendations on how to take action to improve as soon as you close your survey.

Now, once Lattice AI has identified any areas for action, the HR team can quickly read any comments relating to those areas. 

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Lattice has helped Weave increase efficiency & employee engagement

Lattice AI has helped Weave’s HR team analyze thousands of engagement survey comments, with Kolby estimating it’s saved them around 30 hours per survey. 

The time saved is significant, but that’s not the only benefit. “There’s a consistency from the analysis,” explained Kolby. “That kind of consistency isn’t always possible with a team who may interpret the same comment in different ways,” he added. 

Lattice has also helped transform the relationship between employees and their managers, helping boost employee Net Promoter Score (eNPS) scores and decrease attrition. In fact, Implementing Lattice helped the people team achieve a 95% increase in eNPS scores, which has been incredibly valuable for attracting and retaining top talent.  

Lattice Grow is now used to create individual development plans and to schedule one-on-ones easily, but the HR team is also purposefully monitoring manager performance. “We’ve put in a ‘would you recommend your manager’ question that we’re going to further build out for our next engagement survey,” explained Brute. 

In addition to the tangible benefits Lattice has brought Weave, Kolby also appreciates how intuitive the platform is to use: “The user experience is great, the UI is modern and clean, and I really enjoy that. What really hit home for me is how easy and effective the one-on-one tracking feature is.”

Brute added that the partnership has definitely been a two-way exercise: “Lattice listens to us, a lot. And then [our suggestions] either end up on the roadmap, or they’re taken very seriously as something that will be worked on. It’s not a stale platform, which is really nice. Things are always being updated, features are added, things keep on improving.” And as Brute is now part of Lattice’s newly formed AI Council, this partnership is set to continue. Discover more about how Lattice AI is helping companies like Weave build a more human workplace by requesting a demo.

Key Takeaways

  • Lattice AI freed up at least 30 hours of HR’s time spent manually reviewing and categorizing comments from engagement surveys.
  • Since 2022, Weave has seen a 95% increase in eNPS scores.
  • Using engagement survey feedback, Weave has been able to address internal promotion inequities. The company now averages around 30 internal hires each quarter.

Engagement Survey Tips From Weave 

At Weave, the HR team sends out a full, 43-question survey once a year, with a shorter, 10-question survey sent at 6-month intervals. Here’s how they recommend making the most of each survey:

  • Communicate the reasons why you’re asking employees to complete a survey and highlight actions that were taken as a result of previous surveys. Employees are more likely to give genuine responses when they know their answers will be valued and changes implemented.
  • Tie future survey questions back to the results of previous surveys. This helps HR teams build on progress and continue to turn insights into action that employees appreciate.
  • Strive for a completion rate of over 90%. At Weave, the goal is 95%. This ensures you’re not making an assumption based on a small sample size, but gathering a true representation of employee sentiment.
  • Get a mix of qualitative and quantitative data. Focus groups can be useful for gathering the kind of informal data that can be missing from surveys, but ensure this is always paired with data from company-wide surveys. 
  • Experiment with turning comments on for all questions, rather than just two or three. This can give you more context into what employees are really thinking and feeling. 

Your people are your business

Ensure both are successful with Lattice.

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