Lattice, the leading people success platform for businesses with people-first cultures, has been awarded both a Gold Stevie® Award for National Sales Team of the Year and a Silver Stevie® Award for Customer Service Department of the Year in the 16th annual Stevie Awards for Sales & Customer Service, announced today.
Both awards distinguish Lattice as not only a top organization but one that builds strong relationships and experiences for customers and prospects.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.
Lattice’s award-winning Customer Experience team prides itself on its commitment to helping customers achieve success with the Lattice platform. Supporting nearly 4,000 companies and their 500,000+ employees, Lattice offers strategic and tactical support to its customers – earning a CSAT (customer satisfaction score) of 96% and vast recognition from its customers.
“Supporting and guiding our customers through the turbulence of the past year has been a top priority,” said Gillian Heltai, Chief Customer Officer at Lattice. “We’re so proud to be recognized for our efforts and look forward to continuing to build strong relationships and provide an exceptional level of experience for our customers.”
Complimentary to Customer Experience, the Sales team at Lattice has seen equal amounts of growth and success since its inception. The team works hard to build real partnerships across the organization, becoming a core driver of collaboration within the organization. They have enabled Lattice’s growth to nearly 4,000 customers and over 675,000 active users across industries and geographies.
“Growing over 100% per year, while consistently exceeding revenue targets is exciting,” said Dini Mehta, Chief Revenue Officer at Lattice. “However, the team’s true measuring stick has always been its ability to successfully nurture talent and provide opportunity for development, both for our prospects and our internal team. We currently have 93% employee retention rate (unheard of in the industry) and a 2 to 1 ratio of internal promotions vs external hires.”
Given the evolving needs of performance management for international HR teams, Lattice Sales and Customer Experience teams have increased their global footprint to support international hours and cover from morning GMT to evening PST.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
Lattice is a people success platform that enables companies to make work meaningful for their employees. Interested in learning how Lattice might benefit your company? Consult with our team or request a demo.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.