AI for All: Introducing the Lattice AI Agent Platform

At Lattice, we believe AI shouldn’t replace people — it will empower them. That’s been our guiding principle since we launched the Lattice AI Agent for HR earlier this year. It’s already helped thousands of HR teams cut through the noise, focus on what matters, and lead with impact.

Now, we’re going even bigger.

Today, we’re announcing the Lattice AI Agent Platform — a powerful, configurable system of intelligent AI agents built for every employee, on every team. 

Whether you’re in HR, sales, product, IT, or marketing, the Lattice AI Agent Platform will extend the technology of the Lattice AI Agent to allow every employee to deploy their own AI agents so that they can move faster, think bigger, and focus on the work that makes the biggest impact.

“This isn’t just about productivity,” said Lattice CEO Sarah Franklin. “It’s about unlocking potential across the entire organization. It’s about building a future where people and AI succeed together.”

What is the Lattice AI Agent Platform?

The Lattice AI Agent Platform is a trusted, enterprise-ready foundation for building and deploying AI agents that do real work, not just chat. Agents will operate across the three ways work actually happens:

• Conversations: Embedded in Slack, Teams, or Lattice, agents answer questions, pull insights from documents and performance data, and give real-time guidance.
• Meetings: Join live calls to take notes, highlight action items, and offer coaching as things unfold.
• Workflows: Automate repeatable tasks like onboarding plans, QBR summaries, and project updates — fully integrated with the tools your team already uses.

“Other point solutions often address narrow, isolated needs,” Eric Schuchman, Chief Product Officer at Lattice, said. “What Lattice is building is fundamentally different: a powerful AI platform natively integrated into the systems HR and employees already rely on. It’s built with trust, compliance, and extensibility at its core—and it has the potential to transform how every team works, collaborates, and delivers impact across the entire business.”

Agent Platform will draw on a company’s people data and key third-party systems, giving employees access to agents that are informed by the full context of their business and job function—so they can make smarter decisions, move faster, and increase their impact from day one. It’s the next step in Lattice’s mission to make work more meaningful.

Built on Trust, Ready for Action

Because the platform is part of Lattice, your agents are built with the same standards of security, compliance, and configurability you already trust. No third-party vendor. No IT tickets. Just intelligent support, instantly deployable across your organization.

From customer-facing teams to internal operations, any team can build, adapt, and deploy agents to match how they work — no silos, no fragmentation.

An AI Starter Pack

To help teams get started, the platform will include a library of prebuilt agents, specifically designed for all parts of the business:

• Business Review Coach: Summarize goals, feedback, team milestones, and impact for business review meetings
  
• Travel Help Desk: Answer travel policy questions and guide employees through booking and reimbursement.
• IT Help Desk: Troubleshoot and answer repetitive IT questions.
• Procurement Help Desk: Help employees navigate purchasing policies, vendors, and approvals.
• Communications Coach: Real-time written and verbal communications feedback 
• Sales Coach: Provide real-time guidance on messaging, objection handling, and deal strategy.
• Interview Coach: Guide interviewers in crafting strong questions, evaluating responses, and staying aligned with role competencies.
• Onboarding Concierge: Guide employees through their first weeks of onboarding with checklists, resources, and timely nudges.
• Workforce Planner: Connect org structure, performance data, and growth plans to spot gaps and align hiring with business goals.

This is just the beginning. You’ll be able to browse, customize, or create your own agents for any corner of the business — no code or complexity required.

Why Now?

AI isn’t a future trend — it’s here now, and Lattice gives you a trusted way to lead the shift. The companies that thrive won’t just experiment with AI; they’ll operationalize it. And HR is uniquely positioned to lead that shift to support employees in upskilling with this new technology. 

“HR has always sat at the intersection of people and performance,” said Sarah Franklin at the AI+Work Summit. “Now it’s time for HR to lead the AI transformation — not just as caretakers of culture, but as architects of business success.”

The Lattice AI Agent Platform will become your command center for that transformation — helping every team move faster, coach better, and make smarter decisions, all while keeping people at the center of it all. Let’s build a people-powered future, together.

 👉 Learn more about AI at Lattice here.