Lattice Service Level Agreement
Last updated:
December 29, 2021
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Vendor | Services provided to Lattice | Security and privacy information | Location |
|---|---|---|---|
10Pines | Software Development Services | 10Pines Privacy and Security Policy | Argentina |
Atlassian | Customer Support (Loom) | Atlassian Trust Center | United States |
Amazon Web Services | Hosting & data storage | AWS Security and Compliance | United States |
Courier | Messaging | Courier Trust Center | United States |
Cloudflare, Inc. | Content delivery network, web application firewall, and DDoS protection | Cloudflare Trust Hub | United States |
DataDog | Application monitoring and infrastructure status monitoring | DataDog Security and Compliance | United States |
DocRaptor | Data conversion | DocRaptor Security and Privacy | United States |
Fivetran | Data integration | Fivetran Trust Center | United States |
Gong | Customer support | Gong Trust Center | United States |
Google Cloud Products | Business Operational Processes (Google Workspace); Analytics (Looker) | Google Cloud Trust Center | United States |
MailGun | Email | MailGun Trust Center | United States |
Marketo (Adobe) | CRM | Adobe Trust Center | United States |
Orca | Cloud security vulnerability management | Orca Trust Center | United States |
Qualtrics | Customer experience management | Qualtrics Data Protection and Privacy | United States |
Salesforce Inc. - SFDC Group | CRM platform (Salesforce); Messaging integration (Slack) | Salesforce Trust | United States |
Sentry | Logging | Sentry Trust Center | United States |
Splunk | Security logging and monitoring | Splunk Compliance Center | United States |
Twilio Segment | Analytics | Segment Trust Center | United States |
Zendesk | Customer support | Zendesk Trust Center | United States |
Zoom | Customer support | Zoom Trust Center | United States |
Optional Subprocessors
Applicable only to specific features within Lattice that customers have opted-in to use.
Vendor | Services provided to Lattice | Security and privacy information | Location |
|---|---|---|---|
OpenAI | AI models in support of Lattice’s AI-powered features | OpenAI Security and Privacy | United States |
OneSchema | Data import service for HRIS | OneSchema Security and Compliance | United States |