People + AI Is the New Way to Work

The most powerful system in the world is the system of people. Whether harnessing fire, taking flight, or creating the internet, our greatest achievements have come from our ability to communicate and work together toward something bigger than ourselves.

We have evolved the ways we communicate from the smoke signals and cave drawings of our early ancestors to the digital ways of modern society. Technology could have made communication easier, yet in the workplace, it’s made it harder. 

Endless emails, instant messages, irrelevant meetings, and outdated systems have us drowning in information. We can’t answer simple questions like “what should I focus on today?”. 

The employee conversation is broken. Everything is being said, yet nothing is heard. The result: miscommunication, misalignment, and meaningless work.

Why? Simple. We are human, not robots. 

The technology we built to help us communicate is designed around how systems of information work, not how people work. Information follows four simple commands: create, read, update, and delete. It takes no expert to tell you that humans don’t run on four simple commands.

For us, “reading” something isn’t the same as hearing it. Or listening to it. And it’s definitely not the same as understanding it. We’re more complicated than that. What matters isn’t just that we read something. It’s where we read it, when we read it, and what frame of mind we’re in when we do. And even then, there’s no guarantee we will remember it. :) 

We are emotional. Unpredictable. We aren’t programmable. We’re beautifully, frustratingly, perfectly imperfect humans. 

This doesn’t mean we abandon technology. It means we need to architect the technology we build to reflect the way people actually work. 

For over a decade, Lattice’s mission has been to make work meaningful. We built the product around how people work. Now with Lattice AI, we can help people communicate more clearly, collaborate more intentionally, and achieve more together. We made the existing functionality of our Lattice AI Agent available for free to all of our customers because we believe in how transformative People + AI is to the way that we work.

Today, we’re announcing a new system of behavior with two connected experiences to further our mission: Lattice Habits together with Lattice AI Agent. 

Lattice Habits offers a new way to work, built around how people actually work. It’s a system of behavior that helps us align through rhythm and insight. Habits is where your team aligns on priorities and goals, runs impactful one-on-ones, and shares actionable, timely feedback. Live Q&A boards empower employees to ask and upvote questions, helping you address what’s top of mind without letting confusion linger. Consider this your team’s sacred, shared space for communication, your campfire of work. As a result of habitual communication, weekly updates write themselves, one-on-ones are more personal, and everyone stays aligned to what matters most. When transparent communication becomes your norm, organizational rhythm follows.

Lattice AI Agent has been helping customers Bark, Red Door Interactive, and Waterford.org with contextual answers and coaching since its GA in May this year. Today we are adding meeting agents, personalized coaching, simulated conversations, and proactive insights as premium features in the new Lattice AI Agent Plus edition. 

Meeting agents join 1:1s to take notes, capture context, and offer real-time personalized coaching so every conversation leads to growth. Simulated conversations help employees and managers prepare for key communication moments, be it a tough feedback conversation or career progress. It proactively nudges managers to show up when it matters most by monitoring goal progress, flagging when things are going off course, and suggesting how to get back on track. And because it’s grounded securely in your company’s context and data, every insight is personalized — not generic advice, but guidance that aligns to your vision, values, and style.

Work has and always will be about people and how effectively we communicate. People + AI is a new way to work, where we can all grow, lead, and succeed together. It’s not about replacing people, it’s about helping people realize the potential of meaningful work. 

This is HR’s moment to lead. To connect people success to business success. And that's what we're doing, together.

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