As Brilliant Earth expanded its showroom footprint, its People team replaced manual spreadsheets with Lattice to give managers and employees a consistent way to connect 1:1s, engagement, and performance — and support growth at scale.
Lattice unlocked a true sense of employee engagement and provided our managers tools to really dive into employee sentiment and performance.
As Brilliant Earth expanded from a growing retailer into a national organization, the People team faced a challenge familiar to many fast-scaling companies: maintaining a consistent employee experience while managing an increasingly distributed workforce. Processes that once worked in spreadsheets and manual workflows were no longer enough to support the company's pace of growth.
Brilliant Earth turned to Lattice to create a more connected, scalable approach to employee development and engagement. By bringing together performance, engagement, and one-on-one data in a single platform, leaders gained a clearer understanding of how employees were feeling, growing, and performing across the business. Managers were equipped with tools to have more meaningful conversations, track progress over time, and take a more active role in developing their teams.
The impact quickly became visible. Employees gained greater ownership over their career growth, managers had easier access to actionable insights, and HR was able to connect data across the employee lifecycle to make more informed decisions. Brilliant Earth also found that managers who consistently used Lattice tended to lead higher-performing, better-retained teams. Today, Lattice helps the company deliver the same level of care and attention to the employee experience that it brings to its customer experience—making growth, development, and engagement a scalable part of its culture.
