Lattice Unveils Pace, a New Business Performance Platform for People and AI

Lattice Unveils Pace, a New Business Performance Platform for People and AI

Pace drives the performance of People and AI together, with a job, a human manager, and a goal for every agent.

The workforce has changed. The way we manage work hasn't. 

Digital labor is scaling across the workforce and competing for the same budgets as people. IDC projects $3.3 trillion in cumulative investment in digital labor technologies by 2030. Yet according to KPMG, only 7% of senior leaders report having established ROI from AI.

Companies are investing in a new workforce without the management systems to make it accountable for results.

Today, Lattice unveiled Pace, a new business performance platform designed to manage how People and AI work together. Pace connects the work being done, the people and agents doing it, and the business outcomes they're responsible for delivering. 

Built in Slack, where work already happens, Pace combines proven ways of working with continuous performance management. With more than 60 ready-made Rhythms, clear goals for people and agents, and a human manager accountable for every AI agent, Pace helps organizations move beyond measuring AI activity to managing business performance and planning for a total workforce of People + AI.‍

“People aren’t tokens. Agents aren’t people. Both are part of how work gets done,” said Sarah Franklin, CEO of Lattice. “We need to invest in people's skills, give agents clear jobs and human managers, and keep human judgment at the center as we drive business performance. AI doesn’t build great companies. People do.”

Managing People and AI as one workforce takes a new operating model: every agent has a defined role, an accountable human manager, and goals tied to business results.

“AI agents are moving beyond answering questions to owning real business outcomes. That changes how companies need to think about managing them. You need to understand the quality of its work, the value it creates, and who's accountable for the results. That's why the vision behind Pace is so important.” — Des Traynor, Co-Founder, Fin 

“People and agents already work side by side in Slack, in the open, where every decision and handoff leaves a trail. Pace turns that shared context into a clear view of what the work is delivering. For leaders, that’s the difference between hoping AI works and knowing it is.” — Jaime DeLanghe, Chief Product Officer, Slack

“AI agents are joining the workforce, and how we develop them is as much a people question as a technology one. Pace lets companies develop agents with the same rigor they bring to their people, so the combined workforce can achieve more. Paige, PagerDuty’s SRE Agent, already works side by side with on-call teams, and together PagerDuty and Lattice make it easier to trust agents with real work.” — Julia Nasser, Senior Principal Product Manager, PagerDuty

“The future of work is people and AI agents working side by side. Lattice has always put people first, and Pace brings that same focus to this new era. We’re excited to be part of the journey.” — Kraig Swensrud, Founder and CEO, Qualified

How Pace works

Pace brings proven ways of working, business context, and continuous accountability together, so leaders can see what matters, act on it, and measure what works. Pace is designed to:

• Start with proven Rhythms. Pace begins with more than 60 Rhythms, the recipes for how People and AI work together, distilled from more than a decade of Lattice's work with thousands of organizations on how people perform. From onboarding and reorgs to project kickoffs and manager check-ins, they are ways of working that People and AI can execute together.
• Drive the performance of your people. Pace brings more than a decade of Lattice's people-performance expertise to every manager and employee: clear goals, timely feedback, coaching, and growth, in the flow of work in Slack. Pace puts Rhythms into motion, drafting, scheduling, and following up, and bringing people in when judgment or approval is needed, so managers get time back for the conversations that drive performance.
• Hold AI agents accountable. Every agent has a job. Every job has a goal. Every outcome is measured. Pace gives agents defined responsibilities, a human manager, and performance goals, with a Trusted Agent Record of manager, goal, cost, and results, so leaders get accountability for the digital workforce, not just visibility into its activity. Built on trust, Pace respects existing permissions and security controls, with clear boundaries on what it can see and do.
• Drive continuous performance. Pace Checks create a continuous loop of performance: understand progress against goals, spot what's off track, recommend next steps, and measure whether changes delivered better results, for people and agents alike.
• Work the way you do. Work software is breaking into modular capabilities, and Pace assembles them around how you operate. Pace brings together your goals, people, policies, work, and tools, then lets you tailor Rhythms to your own operating model, with no need to change how you work or to build and maintain the software yourself.

Pace is designed to work across existing tools and agents, so organizations don't have to replace their AI investments.

Availability

Pace is currently in development and is expected to be available for early access in December 2026. Apply here: lattice.com/pace. Features, functionality, and availability are subject to change.

For more information, visit lattice.com/pace.

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