Announcing Our AI Agent for HR and 250% HRIS Customer Growth

Last year, we unveiled our vision for Lattice AI: one in which people aren’t replaced by technology but supercharged by it.

Over the past twelve months, we’ve turned that vision into reality by embedding AI across the Lattice platform, making it an integral part of how people teams operate.

‍Today, we’re announcing our AI agent for HR, designed to help HR teams work better and make employees more productive. When employees have questions, Lattice AI gives them answers, without having to sift through intranets, documents, and knowledge bases. Instead of being burdened by busy work, Lattice AI now enables HR teams to focus on what matters most: driving performance, shaping the company culture and workforce, and making data-backed decisions that fuel business success.

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Your people have questions. Lattice has answers. 

We hear you loud and clear, HR: Spending less time on paperwork and more time on people work is the dream. But it’s also an elusive one, given HR teams spend as much as 57% of their time on manual tasks. That includes fielding the same questions about employment verification, company policies, time off, payroll, employee benefits, and more. Lattice’s AI-powered HR agent changes that.

Lattice AI securely learns from your company policies and content spanning across PDFs, Google Drive, Microsoft 365, intranets, and other sources to provide context and grounding for fast, accurate answers to HR-related questions. Soon, Lattice AI will further incorporate Lattice product data to provide personalized answers for every employee. That means quicker answers for employees and more time for HR teams to focus on their most impactful work.

Lattice’s AI agent goes beyond answering questions — it transforms HR from reactive to proactive. By analyzing patterns in employee inquiries, it surfaces actionable insights that help HR teams refine policies, improve the employee experience, and anticipate workforce needs. The agent provides instant, personalized responses to prompts such as:

• Who are my top performers? Where should I spend my time with the team? Are there any retention risks?
• I want to advance to the next level. What skills should I develop over the next six months to be promotion-ready? What roles would I be a good fit for?
• ‍I’m caring for a sick family member. How much PTO do I have? What benefits are provided?

Customers: ‘Unlike other tools we’ve tried.’ 

While this represents our most recent AI milestone, it’s hardly the only notable one. For over a year, we’ve delivered dozens of new features across the entire platform, including many powered by AI.

Lattice AI isn’t a mirage in the middle distance. Lattice AI is here, and it’s redefining what it means to have everything you need for HR, talent, and AI together in one platform. But don’t just take our word for it.

One of the most valuable aspects is Lattice AI’s ability to provide visibility into what employees are asking. Being able to track HR inquiries allows us to refine our policies, identify trends, and proactively address common concerns. Unlike other tools we’ve tried, this AI doesn’t just answer questions — it gives us actionable insights that help us improve our employee experience.

‍Lisa Marino, Director of Employee Experience at Red Door Interactive 

Downward reviews used to take managers an hour or more to write. With Lattice’s Writing Assist, that time has been cut to as little as 30 minutes, without losing authenticity or key insights.‍‍

Alli Doyle, Strategic People Program Manager at Figma‍

Not only is there time saved, but there's also consistency from the analysis ensuring we all see the results the same way.‍

Mike Brutinel, Head of People Operations at Weave

Customers are the center of our universe, so we’re thrilled by the reception of our AI-powered features so far. As always, we’ll continue to update our product roadmap based on their feedback, challenges, and priorities.

Lattice HRIS and Payroll are taking off. 🚀 

These AI advancements build on the momentum of Lattice HRIS, the only platform that brings HR, talent, payroll, and AI together in one place. For the hundreds of customers that have made the switch to Lattice HRIS and aren’t looking back, there are no regrets. 

Since launching on October 8, Lattice HRIS has experienced 250% customer growth, with HR teams turning to its comprehensive platform for onboarding, workflows, and payroll processing. 

Customers are seeing the impact of Lattice HRIS on their organizations firsthand:

With Lattice, setting someone up with onboarding as an admin feels significantly faster. The time it takes me to launch something is at least half, including the tasks that were the most frustrating part of our onboarding process in the past.

Kaitlin Graves, VP of People at Pagefreezer

A consistent global employee experience is really key for us, and new hires who came in through volume hiring were not receiving the same level. No matter where they sit in the world, onboarding them through Lattice now solves for that.‍

Rachel Moore, VP of People at Sendle

Onboarding was a big one for us, because we were doing everything in a manual checklist before, which was hard to scale. Now, a lot more of our brainpower is freed up and there's more accountability for managers to provide a good experience.‍

Brittany Rohde, Head of People at Monarch Money

Lattice’s payroll offering is also experiencing significant growth, with a number of HRIS customers using it or currently undergoing implementation. Lattice believes payroll should be more than just a back-office function — it should be a seamless part of a people-first strategy, and the company’s payroll offering was built to make it easy. 

We know that you can’t afford to regret your choice of payroll provider — which is why we’re committed to delivering an exceptional experience each and every payday. You can take Lattice Payroll for a spin today using this product tour.

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