Over the last few years, the Lattice People + AI platform has undergone an innovative transformation. We’ve revamped our UI, launched new products and features (275+ in 2025 alone!), and continued to support over 4,500 companies in building high-performing teams.

But there was one area that wasn’t meeting the bar of excellence we’ve set for the rest of the platform: Goals. 

Goals are foundational to most companies. They connect strategy to execution, leaders to teams, and managers to individual contributors. But for goals to truly work, the experience behind them must feel streamlined, clear, and aligned. Only then do you get meaningful goals that build daily habits and drive accountability and performance. 

Simply put, our Goals experience needed some TLC, and we knew we owed it to our customers to invest deeply in this product. 

The Process 

It all started with listening. 

Customer feedback made something clear: core workflows like creating, editing, and updating goals needed some enhancements. 

So, we conducted additional validation:

• Hosted 30+ customer calls across industries to understand the day-to-day pain
• Reviewed two years of CSAT, NPS, support tickets, sales feedback, and internal insights to identify patterns
• Focused on both UI consistency and the core processes that created the most frustration, including goal duplication, ending goals, bulk updates, and navigation

For us, this process was a systematic rethink of how Goals should feel inside the broader Lattice platform. Then we got to work. 

A More Intuitive, Cohesive Goals Experience

Throughout 2025, we launched continuous updates to enhance the Goals experience, while still giving users the ability to revert to the Classic Design (Previous Version) at any point. At the same time, we kept collecting feedback from our customers so we could iterate in real time. 

Our customers told us how they felt, with their clicks and their voices. 98% of customers decided to stick to the new experience, and that’s when we knew the new Goals updates were resonating. 

Here’s what changed by the time we finished our Goals UI/UX work in early 2026. 

1. A Modern, Consistent Interface

We rebuilt Goals using better design components for a more unified experience across views, so interactions feel familiar and consistent. Here’s what that means in practice:

• Smarter tables with better sorting, show/hide columns, and bulk selection
• Improved scroll behavior during bulk actions
• Standardized goal cards across tree and list views
• Cleaner labels, filters, and display controls that are easier to discover and use
• Clearer metadata at the top of pages to help users quickly interpret what they’re seeing.

2. Faster Workflows All Throughout 

A major theme in customer feedback around having too many clicks and, at times, not enough clarity, so we also streamlined the workflows people use most. 

• Goal creation now lives in a single, simplified entry point through a side panel
• Goal completion and ending goals have an updated flow, allowing users to end a goal at any progress level and leave context in one intuitive step
• Bulk updates and edits are more powerful and easier to execute using built-in controls customers already understand
• Updating multiple goals is now possible directly from the Explore page, with a dedicated “Needs update” filter 

Instead of bouncing between pages, users can now complete key actions quickly and with fewer surprises.

3. Clearer Navigation and Better Context

When we kicked off this project, navigation was one of the biggest areas of opportunity. We addressed this head-on, and it became a pivotal part of our UI/UX project. 

With the new experience:

• Persistent breadcrumb navigation keeps users anchored as they drill down
• The Goals detail view is now a dedicated, full-screen page with clearer hierarchy
• Parent and supporting goals can be opened in side panels without losing context
• Timeline and Audit Log tabs are easier to access, improving transparency and historical visibility
• Improvements to reporting via participation/status tabs
• Department and team drilldowns have been rebuilt with structured tables for clarity

4. More Flexible, Transparent Collaboration

Goals are rarely solo efforts. They’re cross-functional, cascading, and interconnected. With the updated side panel and detail view experience, users can now:

• Share goal links directly
• Choose how to open goals (new tab, panel, or full page) depending on workflow
• View and edit all goal fields in one place
• Access redesigned timelines and audit logs based on role permissions

These enhancements reduce friction not just for HR admins, but for managers and ICs who interact with goals daily.

Thank you for being part of this journey

For HR leaders, Goals is more than a tracking tool. It’s a lever for alignment, accountability, and performance culture. A more intuitive experience means higher manager adoption, stronger alignment, and clearer visibility into goal progress across teams. 

This work also reflects our commitment to you. At Lattice, we listen and act, and continuously invest in the fundamental parts of the products that matter most to our customers, not just shiny new features. 

If you’re a current customer, log in and explore the refreshed Goals experience. We’d love your feedback! 

Considering Lattice? Discover why thousands of HR teams trust the Lattice People + AI platform. Explore reviews on G2 or request a demo today. 

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