Deliver a 195% return on investing in your people with Lattice

Before Lattice, engagement score was 50%; because of that, our turnover was enormous. We had a 30% or 40% turnover rate last year. Near the end of last year and the beginning of this year, we have a much higher adoption rate for OKRs, and we’re getting a lot more engagement in 1-on-1s of people checking in with their OKRs, etc. Our turnover rate is currently 4% and our engagement score is 72%

When everyone had a batched review exactly the same time, everything came to a standstill for about a week. Everyone would be  focusing on writing the review. We rely a lot upon peer feedback in the reviews. There are 5 peers that are asked for feedback. I was writing up to 20 reviews at the time. Essentially the company would come to a standstill all at once… About a week’s worth of productivity was being lost.

I have a limited L&D budget. I’m not wasting those dollars on skills that are random. Instead of telling the finance team ‘hey, these two people want to take a writing course,’ I can say: ‘A lot of people in this group received feedback on written communication. Let’s send 20 people to a training session.