Articles, videos, and books on how to approach people operations.
Why Offboarding and Exit Interviews Are Important and How to Do Them Right
Creating smart offboarding and exit interview guidelines can give you engagement insights and keep your company's reputation safe.
Cindy Gordon of Policygenius: “Make HR about leading with purpose before process.”
Cindy Gordon is the VP of People at Policygenius, an Insuretech company that enables people to compare insurance options, based in New York, NY.
How HR Handles Work Friendships
Tips and advice for HR on making friends at work and creating a friendly environment at work.
The Challenge of Being the First HR Person At Your Company
It's a tough job, but you're going to be great at it.
HR, here’s how to keep your company on track with their goals
Are you managing your company's goal-setting process? Here's what you need to know.
Amber Authier of TWG: “What I love most is being able to see people grow.”
Amber Authier is the People Operations Manager at The Working Group (TWG), a team of product managers, software engineers, and designers based in Toronto, ON, CA. We spoke to her about her HR philosophy.
Making "Remote Work" Work
Webinar featuring a marvelous panel including Bianca McCann, VP of People at Trifacta, Jocelyn Robancho, Head of People Ops at Lambda School, and Kate Womersley, VP of Engineering at Buffer.
From Analytics to Action: Mobilizing Your People Management Data
In this webinar, Lattice shares what we've learned from 1,000+ customers on how to collect, understand and act on employee performance and engagement data.
Mahesh at Airtasker: "If the employee experience is the product, HR people are the product managers"
Mahesh Muralidhar is Head of People Operations at Airtasker, a Sydney-based community-based marketplace for outsourcing tasks to people looking and ready to work.
Elad Gil: How to approach high growth companies
Elad Gil is an entrepreneur, operating executive, and investor who has helped companies like Airbnb, Gusto, Stripe, Square, Google and Twitter navigate the hyper-growth phase.
We spoke to leading people strategist Josh Bersin about how HR is evolving -- and how to keep up
Josh Bersin, Principal and Founder of Bersin by Deloitte, spoke with Lattice’s Co-Founder and CEO Jack Altman about the ways the department HR is evolving.
People & Culture expert Rochelle DiRe on how HR has evolved over the past 20+ years
In 1994, Rochelle DiRe left the art world for a career in HR and hasn’t looked back. We talked about how HR has changed since then.
5 People Ops Lessons from One of Silicon Valley’s most Experienced Executives
Keith Rabois is a partner at Khosla Ventures and previous executive at PayPal, LinkedIn, Square explains how to hire and grow talent.
Claire Hughes Johnson: How Stripe's COO approaches company building
Stripe’s Chief Operating Officer, Claire Hughes Johnson, talks about her mindset when making organizational decisions, her hiring and onboarding practices, and the real source of power when it comes to leadership.
How to reduce unconscious bias at work
No matter how much we might not want to admit it, unconscious biases influence a vast majority of our decisions.
HR Leaders from Coinbase, Thumbtack & Reddit Discuss How to Retain Top Talent
Nathalie McGrath (Coinbase), Justin Anguswat (Thumbtack) and Farah Kassam (Reddit) talk about how to companies should think about retaining and growing their employees.
Josh Bersin: How HR has evolved over the past 10 years and what happens next
Josh Bersin of Deloitte breaks down traditional ideas of HR using research, surveys and case studies to highlight innovation, potential, and change in the industry.
Katelin Holloway on How Reddit Approaches People Ops
Reddit's VP of People illustrates what a modern people operations team looks like, details how to build an end-to-end employee experience, discusses the role of culture, and explains why Reddit doesn't negotiate salaries.
How to build and grow an SDR team like Looker
Over the past four years, Looker has developed a finely tuned process for building their SDR team -- in their hiring, onboarding, and success.
Keith Rabois on How to Find and Grow Talent
Keith Rabois discusses how to find and grow talent. Keith is currently a Partner at Khosla Ventures and was a former executive at PayPal, Linkedin & Square.
How much does employee turnover really cost?
Most organizations know that their long term advantage resides in their people, but companies don’t think critically about how to increase employee retention.
Rainforest QA's Heather Doshay on the role of People Operations in a startup
The Head of People at Rainforest QA talks about wanting to get into HR, scaling companies, and her average day.
Create a master checklist for onboarding new employees
How do you create your onboarding checklist that fits within your company culture and ensures success for you and your new hire? Ask yourself these questions.
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People Operations Overview
People Operations is the new face of human resources. While the typical human resources department worked for the company, focused only on compliance, had a mysterious way of hiring and making pay decisions, and kept employees in line, people operations focuses on company culture health, recruits talent, values being transparent, and knows helping and encouraging employees through performance management helps a company’s bottom line.
The change in what human resources does to what people operations accomplishes has happened rapidly over the past decade. In the aftermath of the 2008 recession, HR has moved from administration and compliance to understanding employee experience. Unlike HR, people operations understands how employees work—what perks they want and how work gets done so they attract the right people on a regular basis. The aim isn’t to make people happy, but to give them good jobs that are meaningful and supportive, and that will in turn make them happy. People know what they want in a job, and can easily find one through the internet, so people operations teams have to get competitive in order to provide a company culture and environment that people are drawn to.
Before, HR teams were thought of in bureaucratic terms, just a place to file paperwork such as payroll and complaints that were more a way for a company to cover its back than anything else. But with changing technologies and a changing dynamic between talent and companies, people operations teams have room to innovate in their field like never before.