Lattice Life

“It was love at first sight. No questions:” Courtney Dunn on Finding Her Path at Lattice

Courtney Dunn is a Senior Customer Care Associate at Lattice, where she has worked for over 2 years. Here, we talk to her about her journey to the Customer Care team, her favorite part of working at Lattice, how Lattice helped her grow in her career, and so much more.

How did you get started in Customer Care?

My story actually starts with Sales! Shout out to another stellar team. I transitioned from the perspective of “Here’s why you should get to know Lattice!” to “Let me help you understand what Lattice does.” The Customer Care perspective allows me to get closer to the product itself which is more of my particular interest.  

What drew you to Lattice?

I came across Lattice through my previous company. I first understood its value as an end-user when we had our first review cycle using the software. Then, fast forward to the interview and interacting with everyone in person at the time — it was love at first sight. No questions.

I wanted to be a part of the team and the mission the company was looking to accomplish. 

What’s your favorite part of working here?

The people, enough said. As we continued to have rapid growth during COVID, I became more and more impressed by how Lattice has made a tremendous effort to keep us as connected as possible. While I haven’t had the pleasure of meeting everyone just yet, those I have come across all seem like the perfect puzzle piece to keep this puzzle going. It’s been fun.

The swag is also pretty nice too, just saying. 

What ERGs are you a member of?

I am currently a part of the Women of Lattice, LOUD, and PRIDE ERGs. Each is very different in its own right, but all support empowerment in the community it serves. There are fundraisers, charitable donations that are matched by the company, guest speakers that represent and make an impact on the community they are uplifting, swag that narrates and provides representation for the ERG, and more.

There are multiple avenues, outlets, and channels to feel like you are connected and can make an impact, even if just as an ally. 

Favorite Lattice Slack Channel and why?

I no longer have my pups, but I occasionally need my fix of some fluff idealization so #soc-dogs-of-lattice brings a smile to my face every time. 

What’s something you’re passionate about outside of your job?

I am still actively involved with sports and basketball. I still continue to mentor and teach the youth when I’m not at work.

How do you think Lattice has helped you grow in your career?

Transitioning from Sales to the Customer Care team is already growth in itself. Currently, I am working with my manager to help me continue down my career path with a transition to the Engineering team as my end goal.

The Lattice Grow tool has allowed me to get visibility into tracks associated with the role and how I can work my way towards it as a goal. Additionally, as a Senior Associate on our Customer Care team, I get exposure to other Engineers at the company while working on cross-functional projects. This has given me the opportunity to build relationships with other Engineers to help guide me on my path of becoming an Engineer. 

Best day at work?

Biased, but my first day was pretty memorable! I have never felt so welcomed by a company in my life. I also never had so many coffee chats in one day as well.

Back then, you could expense your coffee to meet the new kid in town. It was a great way to connect and bond with your new coworkers with a little flair and an excuse to walk and get outside. It was so refreshing.

Cheez-Its or Goldfish?

I love both here, but if I had to choose: Cheez-Its.

Why? Because I think Cheez-Its pack a little more flavor on the cheddar. I am all about the cheese taste and it’s much stronger on the Cheez-Its side. We can get down to the extra cheddar editions, and Cheez-Its will always come out the winner.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“I think everyone deserves to feel that sense of clarity and ownership in their careers:” Lakshmi Manikantan on Career Growth at Lattice

Lakshmi Manikantan is a Product Design Manager at Lattice, where she has worked for over 2 years. Here, we talk to her about her journey to Product Design, the ERGs she’s a member of, how Lattice helped her grow in her career, and so much more.

How did you get started in Product Design?

I did Psychology in college and was very fascinated with the idea of changing behaviors and opinions. I started in Marketing Design when I graduated, focusing on ads, landing pages, physical collateral, etc. But I learned more about Product Design and how you could build products that change how people behave and interact with a product.

I took some online classes and started trying my hand at it with a few freelance projects. I fell in love with it and never turned back!

What drew you to Lattice?

I really like Lattice’s mission of making work meaningful, and the Lattice Grow product particularly spoke to me. I have definitely struggled with my own career growth, not knowing where I need to grow, what skills to develop, or how to develop those skills. All that resulted in me feeling frustrated that I wasn’t “going anywhere.”

Lattice Grow puts employees in the driver’s seat of their own career development, and I think everyone deserves to feel that sense of clarity and ownership in their careers. 

What’s your favorite part of working here?

The Latticians are my favorite thing about Lattice. They’re a group of humble, collaborative, smart, and kind people that make coming to work a joy.

What ERGs are you a member of?

I’m a part of Lattice Ladies, our Women’s ERG, and LOUD (Latticians Organizing for Unity and Diversity), for People of Color at Lattice.

One of my favorite rituals is “Friday Highlights” in the Lattice Ladies Slack channel, where ERG members share any highlights from their week. It’s a great way to give some gratitude, celebrate one another, and end the week on a positive note!

Favorite Lattice Slack Channel and why?

#soc-no-context — it’s a channel where members post something absurd or silly someone says in a meeting, but without any of the context. So it’s a mystery to everyone reading why someone would have said that. 

One of my favorite posts was “Puka shell necklaces meets cat teeth” by Matt P, an Engineering Manager. 

What’s something you’re passionate about outside of your job?

I love singing and making music with my partner. We don’t post it anywhere, mostly it’s just time for us to jam together and have fun. We met in high school and did a lot of musicals and stage shows together, so this is a chance for us to get back to those roots.

How do you think Lattice has helped you grow in your career?

When I started at Lattice, I was an individual contributor. I was interested in management, but also nervous to try it out.

My amazing manager Jared found opportunities for me to practice the various skills needed for management: process changes, focus on people, facilitation skills, etc. And when there was synergy, he gave me the opportunity to not only transition but to also do it in a sustainable way. I’m very grateful for the opportunity and excited to continue this new journey!

Cheez-Its or Goldfish?

Oooo I’d say neither lol 😉 More of a Ritz cracker person!


Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

Announcing Lattice’s Move to a Remote-First Hybrid Work Model 

Hi team!

We have big news to share with you. TL;DR: We’re moving to a remote-first hybrid model!

There is no expectation of being in an office on a fixed day; because we are moving to be remote-first, we will not be setting a company-wide “return date.”

For most roles, Latticians will have the option to be either remote or connected to an office, and we’ll support either based on preference.

There still will be a small number of roles that need to be connected with an office based on the needs of the team; there will also be many people that choose to be connected to an office because they prefer it.

We will actively invest in bringing people together to collaborate and build relationships in person; this would be subject to current COVID/health risks and we will be flexible when there are individual limitations or concerns.

This will still be a journey — not every question will have an answer at this point and it will take time and effort from everyone to build strong remote-first communication and collaboration norms.

Leading With Transparency

The last two years have been quite a journey.

We’ve experienced and learned a lot — as a company, teams, and individuals. We’ve seen the ability of remote teams to perform at very high levels. We’ve seen the benefits of recruiting the best and most diverse talent when we open up our hiring to any location. We’ve learned new ways to create community virtually as well as have seen the particular benefits that in-person time can also bring. With Omicron, societies as a whole are also grappling with a future where COVID is with us for the long term and how we all learn to adapt to that.

We’ve always leaned into full transparency internally. We haven’t had all the answers, but we’ve believed that it’s important to bring you along on the journey as we’ve figured out a complex situation. As I shared in an earlier note, on the spectrum of communication styles between “certain but opaque” and “open and in-process” we’d always aim for the latter.

It hasn’t been easy. As we’ve kept an eye on the constantly shifting COVID landscape, we changed, revised, and edited our plans. We’re an increasingly diverse company and we’ve tried to be thoughtful about the many different circumstances Latticians face. Parents and other caregivers have faced particular challenges. We’ve expanded internationally and also hired nearly 100 Latticians who we already know are going to be full-time. About half of the company started when there wasn’t even an office to go to. It’s a lot to consider.

Trust has always been at the core of our culture. Trust is a result of shared experiences, vulnerable disclosures, and meaningful and authentic relationships. Trust is the foundation for communication, feedback, and healthy conflict. Trust is what will allow us to co-create something new together.

What It Looks Like

Everyone says hybrid work is here to stay, but what hybrid will mean in practice for different companies spans a really wide range. For us, remote-first hybrid means that most roles will have the flexibility to be remote or office-based and most teams will not have any regular expectation that they must be in the office. It also means that for company or broad department programs and norms, we will optimize for a world in which most people are virtual (whether remote or working from home that day).

This is still a hybrid model for a few reasons. First, we’ll still have offices and anyone (whether based in that office or remote) can decide to come into the office and work, subject to vaccination and any other safety measures. As we did during May/June and then Oct/Nov when cases were lower, we’ll also use the offices to support social connections for people to optionally participate in.

Second, there may still be some individual roles or teams that either need to or choose to be based in an office. For example, in EPD we already seek to organize teams based on location preference; when hiring a new engineer, we match them with the team aligned to their preference of being office-based or remote. For office-based teams, the team sets norms about when and how often they come into the office. 

Finally, there will still be times that teams gather in person and we’ll invest in supporting that. For example, a leadership team may gather together for an offsite or a cross-functional group may gather together for a planning session. Our ability to do this will fluctuate – several groups had planned in-person gatherings in February but then moved to virtual due to Omicron. We’ll invest in these, and we’ve already substantially increased our 2022 travel budgets in anticipation of this.

In some ways, at least for some teams, this is a big change. And yet in practice, we have basically already been in a remote-first hybrid model since May when we opened the offices. During May & June there was a lot of in-person activity in the office and then when Delta hit we emptied out. In October and November, we gathered for RfH, Halloween parties, and a lot of really good in-person planning. At the moment though, only a few people are in the office and we’re mostly virtual. Throughout the pandemic, many Latticians (including me) have worked from various locations while seeing family or friends.

Positive Impacts for Our Future Team

This approach will open up our ability to recruit candidates from as diverse a group as possible as well as provide options for Latticians, including parents and other caretakers, that best work with the other aspects of their lives. We know that there can be challenges too and that we’ll need to all work to ensure that whether someone is in the office or remote that everyone is included and equally supported in their career here.

Undoubtedly we all have many questions (many of which we will do our best to answer in follow-up FAQ and materials), but many of the most important questions about hybrid won’t be answered by an HR policy. What hybrid looks like in practice – how we communicate, collaborate, and ensure that everyone belongs – is for all of us to create together.

As always, please reach out with thoughts, feedback, and questions.

Best,
Dave

Lattice Life

“I leave inspired to do even better work after every one-on-one that I have:” Kendra Berner on Lattice’s Coaching Culture

Kendra Berner is an Enterprise Account Executive at Lattice, where she’s worked for over two years. Here, we talk to her about her journey to the Sales team, her favorite part of working at Lattice, why diverse hiring is so important, and so much more.

How did you get started in Sales?

I feel very lucky that Sales found me. Growing up, I would practice reading the weather report to my parents with dreams of being a news anchor, but, in college, I quickly realized early mornings weren’t my thing. I graduated with a degree in Communications, and, like many, had no idea what job to apply for or what I could see myself doing.

Most of my friends were pursuing roles in the Bay area, so when a friend reached out about an open Sales Development Representative (SDR) role at a tech company in Mill Valley, I blindly said “Yes!” It was the first job I applied for — the first “corporate” role I took on. It’s a huge blessing I still love what I’m doing and stumbled upon it early in my career.

What drew you to Lattice?

Luck tends to be a common theme in this post. After years of selling to Talent Acquisition professionals, I was unsure whether or not to stay in the HR Tech space or look for something completely different. An article just like this one popped up on my LinkedIn feed, and within a few sentences, I was intrigued. Riki Newton described the Sales culture as “we root for each other and mean it” or “people here are really smart and they care a lot about their craft & the company’s success,” and this matched the collaborative Sales culture I was looking for. 

A specific moment that resonated with me was in my final interview with Dini Mehta, our CRO. I was able to candidly talk about another path I was pursuing in my career and get her advice. Her answer was gentle but honest, and she painted a larger picture for my career at that moment that was incredibly helpful. It wasn’t even our first one-on-one (I hadn’t started at Lattice yet) but it was so easy to trust her judgment and leadership, and this moment showed me that Lattice cares about people here, no matter where they are in their journey.

What’s your favorite part of working here?

One favorite part?! Geesh! There are so many things I love about Lattice. I actually really love the work my team is doing. Our Strategic team is hyper-focused on moving the Lattice product upmarket and serving Enterprise clients. It’s challenging, yet insanely rewarding. Every win feels like a collaborative effort and a huge success.
Secondly, “the people” being a highlight at a company can be a generalization we hear often, but being a Lattician has more meaning here. I’ve always described Lattice as a team of A+ players, who, instead of competing with each other, want everyone to be alongside them in first place. Colleagues are intelligent and passionate, and I leave inspired to do even better work after every one-on-one that I have. It seems like individuals here are innately reflecting on their work often and are open to any and all feedback, which is pretty unique and very aligned to our “Clear Eyes” value.
It’s been a treat to see Lattice grow from 100 employees to almost 400. All of us are committed to scaling our culture as we hire, which is insanely difficult, but it’s something I respect most about our leaders and individual contributors here. We’ve changed in parts as we’ve grown, but we’ve also remained true to what’s most important to us.

What ERGs are you a member of?

Lattice Ladies has been a great outlet. I’ve been on quite a few sales teams where I am the only female on the tier. It can be difficult to vocalize an opposing perspective or offer a new outlook, and having self-identified female mentors to look up to is really important with the highs and lows of sales.
2020 has shuffled how I view the world around me and other humans, so supporting ERGs like #erg-loud-allies and #erg-prideatlattice-allies have highlighted new stories and perspectives for me. Personally, Lattice prioritizing diverse hiring is incredibly important to me, and it pushes us to be better humans.

Favorite Lattice Slack Channel and why?

Our #golf-squad channel has been a fun one during Covid. We’ve been able to safely connect with coworkers outside for some fun golfing events. Jenn Doddridge and Anthony Firenzi on our Sales team have definitely improved my driving skills with their tips and tricks. I could still use some help with my hybrid irons though…

What’s something you’re passionate about outside of your job?

I had spent all my life in California until, in my twenties, I moved to Chicago. I wanted to balance co-worker time with a new outlet of friends and pursued my 200-hour yoga teacher training! I’ve been teaching yoga now for three years, and absolutely love it as my creative outlet. 

Lattice has offered a unique opportunity to bridge this passion with colleagues. During the pandemic, my co-worker, Emily Del Sig, and I offered Virtual Yoga Sculpt and Flow classes. It was a great way to stay connected amidst work-from-home and offered space for my coworkers to reset and rest during an incredibly stressful season. 

I also led a Chair Yoga stretch break during RFH Virtual in 2020 with over 5,000 individuals in my breakout room, probably my largest yoga class yet!

How do you think Lattice has helped you grow in your career?

Launching our Strategic team and scaling it from a team of three to a team of seven has been one of the most difficult and rewarding experiences in my career. Deals that we’ve lost have been heartbreaking, but wins that we’ve wrangled have propelled us forward. I’ve developed positive skepticism and deeper sales acumen with the help of seasoned managers at Lattice. It’s exciting — I’ve never felt like such a strong seller before in my career.

Best day at work?

I still remember this day so vividly. I closed my first big outbound deal at Lattice four months in, and quickly typed up the deal in our #new-deal-alerts Slack group, from the office at the time. After posting, teammates immediately raced up for a high five, a hug, or shouted a congrats from across the room. Riki, my onboarding buddy and dear friend, who was at a conference that day immediately called my cell to celebrate with me. 

Hard work does not go unnoticed here, we love to commemorate these special moments because they can be guiding lights during more testing seasons! 

Cheez-Its or Goldfish?

Goldfish, although I have to say my guilty snack pleasure at the office is usually chocolate-covered almonds!


Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“I’m always learning new things, exercising new skills, and thinking through interesting challenges:” Amy Luo on Leveling Up at Lattice

Amy Luo is a Senior Product Designer at Lattice, where she’s worked for over a year. Here, we talk to her about her journey to Product Design (it involves dogs), her favorite Slack channel at work, and how she has grown professionally since joining Lattice.

How did you get started in Product Design?

Growing up, I was always the “artsy kid” and loved drawing (and dogs – I drew a lot of dogs). As I got older, I started spending time on the internet and dreamed about making my own website. Since I liked dogs so much, I was very into virtual pets, like Neopets and the Petz PC games. A family friend gave me a copy of Photoshop and I taught myself HTML to design and code up websites for my virtual pets. 

I eventually got a degree in Visual Communications and found myself drawn to product design and user experience because the crossover between art and psychology was so interesting to me.

What drew you to Lattice?

On a surface level, I just liked the design. Being a designer and having used other workplace tools in the HR space that have poor user experiences and unpolished UI, Lattice really stood out as a product that had a high level of craftsmanship and thoughtful intent behind it. 

On a deeper level, I related with Lattice’s mission and values – that work shouldn’t have to be a pain, especially when we spend so much of our time in a work setting day-to-day.

What’s your favorite part of working here?

I know everyone says this, but working with a group of genuinely kind and intelligent people is an absolute joy. Beyond the people, I also love the growth-mindedness of the culture. I’ve seen noticeable personal and professional growth in myself in the time I’ve worked at Lattice, more than I’ve experienced in previous roles. I feel like I’m always learning new things, exercising new skills, and thinking through interesting challenges, so I never feel stagnant or bored.

What ERGs are you a member of?

LOUD (Latticians Organizing for Unity and Diversity) and Lattice Ladies!

Favorite Lattice Slack Channel and why?

#soc-emoji-enthusiasts! I am very passionate about Slack emojis and am continuously adding to my personal collection. I love seeing all the new/fun/weird emojis people add.

What’s something you’re passionate about outside of your job?

Besides Slack emojis? I really like stories, so I enjoy reading books and watching TV shows in my spare time. I’ve fallen behind on my reading since I haven’t commuted in the last year, but my newfound obsession with Korean dramas has helped fill the extensive time I spend at home during the pandemic.

How do you think Lattice has helped you grow in your career?

Having a consistent and positive feedback loop between me and my coworkers has helped me overcome some of the imposter syndrome and uncertainty I’ve struggled with in the past. As I progressed in my career, I sometimes felt stuck and didn’t know what to do next to become a better designer or a more effective leader. Having clear feedback and growth areas, as well as support and coaching from my manager, has helped me navigate through the ambiguity.

Best day at work?

The Design team did a virtual offsite last December to reflect back on the year together and look ahead to plan for 2021. It was fun and cathartic to revisit all the things that had happened, celebrate our wins, and commiserate together on shared struggles. We also played games in between working sessions and learned how to make cheese as a team activity to end the day. 

My cheese turned out sooooo good, by the way.

Cheez Its or Goldfish?

Goldfish because they’re shaped like little fish – so cute! But in terms of cheese crackers, I prefer Ritz Bits with cheese.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“People strongly believe in our mission here, to make work meaningful:” Emily Smith on Building Processes at Lattice

Emily Smith is Chief of Staff at Lattice, where she’s worked for over 2 years. Here, we talk to her about building systems and processes from scratch for our Sales Team, the best day she’s had at work, and what drew her to Lattice in the first place.

How did you get started in Sales?

Up until this point, I have viewed my career as a bit of a rotational program as I work towards my ultimate goal of becoming an operational leader at a company. I have spent time working across a number of different departments including operations, product, customer experience, and sales . At Lattice, I started in Customer Experience and was looking to learn more about scaling a team at a growing company. After about a year and a half, I was really interested in learning a lot more about the revenue side of the business, which is what led me to Sales Enablement. 

I’m a builder — I love to build systems and processes from scratch. As Lattice has grown, I’ve loved having the opportunity to help different teams build a strong and scalable foundation for growth. In my new role, I am excited to work cross-functionally across the full organization as we continue to grow!

What drew you to Lattice?

At the time that I was introduced to the Lattice team, I wasn’t quite sure what my next career move would be. As soon as I met the people that I would be working with, I knew that I had to join them. Everyone that I have come across at Lattice has a special mix of passion and grit that they bring to their work. 

Beyond that, people strongly believe in our mission here, to make work meaningful. This drives them to both build a great experience for our customers and to help their peers grow at work.

What’s your favorite part of working here?

My favorite part about working at Lattice is being able to work at a company that is building and selling a tool that I get to use in my day-to-day workflow. When I was managing a team of 10+ people, Lattice was my lifeline for planning 1-on-1s with my direct reports and reading their weekly updates to better understand the challenges that they were facing to see how I could help them. 

Even now when I do not have any direct reports, I still use Lattice everyday to manage my personal Growth goals, my organization’s goals, and all of my cross-functional 1-on-1s. 

What ERGs are you a member of?

I am a member of Lattice Ladies. It’s been so great to be a part of a diverse group of women who can all rally behind our mission: to advance the professional development and empowerment of women in tech through education, mentorship, and cross-functional connection, with the ultimate goal of building a more inclusive workplace.

Favorite Lattice Slack Channel and why?

I have a few favorite channels. Being a big fan of the Bachelor and Bachelorette, I love those channels, as well as our dogs channel for obvious reasons. 

Social channels aside, I love our New Deal Alerts and Renewal Deal Alerts channels. They are such a fun and quick way to celebrate the wins of our Sales and Customer Experience (CX) team while also giving the Sales and CX reps an opportunity to share their tips and tricks and to thank people who helped them out. At Lattice, we recognize that we win as a team and I feel like these channels really showcase that. 

What’s something you’re passionate about outside of your job?

I’m really passionate about cooking and entertaining. I love to cook for my roommates and friends, and I spend plenty of time each weekend researching all of the recipes that I want to make.

Best day at work?

My best day at Lattice was when we launched our Engagement product. This was a big bet for Lattice and we weren’t quite sure how our customers and the market were going to respond. It was so exciting to be in the office and feel the energy that day as new prospects and current customers both wanted to learn more and even purchased the product on day 1. 

Getting ready to share our Engagement product with the world was a huge cross-functional effort with contributions from literally every single person working at Lattice at the time. It was really exciting to see all of our hard work pay off and have customers validate our decision to build the product.

Cheez Its or Goldfish?

Definitely Cheez Its if I have to pick one. But the best combination is spicy Cheez Its with Regular Goldfish.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“It’s great working with people who are so thoughtful about ensuring that we have rituals and processes that can work for everyone:” Teresa Do on Lattice’s Intentional Culture

Teresa Do is a UI Engineer at Lattice, where she’s worked for over a year. Here, we talk to her about her journey to the Engineering team, her favorite part of working at Lattice, her love of trance music and dogs, and so much more.

How did you get started in Engineering?

I took a cognitive science course as an elective at some point during college — it was a human-computer interaction course. After that, I realized I wanted to work in a field that allows me to solve technical problems with a focus on human behavior & perception. It’s just such a cool intersection of fields I previously thought were completely independent of each other!

My first internship was with the Foundation for Learning Equality (now Learning Equality), where I worked on implementing some front-end features to improve the app’s onboarding process. Ever since then, I’ve really enjoyed working in any role that focuses on the user experience.

What drew you to Lattice?

At first, the design. When I was job searching, I saw how polished Lattice looked. As a UI-focused engineer, I thought, “Well, they must care about polished user experience and design”. As I read more, it was the core values. I felt that they were very intentional, and I could think of something in my professional or personal life that was a big part of my own growth which would relate back to a core value.

What’s your favorite part of working here?

The level of intentionality and thoughtfulness that manifests in a few different ways. For one, in the culture. In my experience here, people have been very thoughtful about different individuals’ communication styles, different time zones, how certain changes affect team dynamics, etc. It’s great working with people who are so thoughtful about ensuring that we have rituals and processes that can work for everyone.

Secondly, in the product. Although I’m the only UI focused engineer on my team, I appreciate how all my teammates pose thoughtful questions about whether certain things would make sense in our product: “Does this copy work? Is the intention of this user flow clear? How is the tone of our language here?”. It’s great to see my teammates so dedicated to ensuring we ask all the right questions before signing off on the designs for a new feature.

What ERGs are you a member of?

LOUD (Latticians Organizing for Unity and Diversity) 🙂

Favorite Lattice Slack Channel and why?

#soc-music-electronic or #soc-dogs-of-lattice. Self-explanatory! If I learn that someone’s an electronic music fan (hello any trance fans out there? Be my friend!), I could engage with them for hours about it! 

And like, who doesn’t love dogs? Pictures of furry creatures doing cute things just gets me through my day :).

What’s something you’re passionate about outside of your job?

Trance music and spending time with my dog!

Best day at work?

The launch of our Grow product! It was very satisfying to see months of planning, building, and polishing come to an end for the release. Finally, I could start seeing how people would be using this tool to define their growth at work and what we could do to improve it in future iterations. 

Cheez-Its or Goldfish?

Oof, can I say neither? The only chips I’m really weak for are Hot Cheetos or Takis.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“We are all on this journey of becoming better:” Rosie Serrato on Helping Build an Inclusive Lattice

Rosie Serrato is a People Operations Coordinator at Lattice, where she’s worked for over a year. Here, we talk to her about her journey to the People team, her favorite part of working at Lattice, paying it forward outside of work, and more.

How did you get started in Human Resources/People Operations?

A year and a half ago, I joined Lattice as a Customer Care Associate, and now I’ve transitioned into the People team as the first People Operations Coordinator. It has been a phenomenal experience overall contributing to the Care Team, serving as an lead for [our People of Color] ERG LOUD, and now having the opportunity to start my career as a People Ops professional at Lattice. 

It had been a long-term goal to start a career as a People Ops professional, so I feel very grateful for the chance to start it at Lattice, where we care about empowering HR and People teams. 

What drew you to Lattice?

Back in college, I took the one and only Human Resources class at Haas [School of Business at UC-Berkeley]  and I fell in love with HR. My final paper was to analyze a component of HR, and I ended up focusing on performance management. Now four years later, I am working at a company where we are trying to redefine and transform the way companies do performance management. 

It’s been a pleasure to see how we are creating tools to make work meaningful for all users of Lattice. Being part of the Lattice team for over a year, it has been an enjoyable experience full of learning and growing as we continue to improve our product and fulfill our mission to make work meaningful!

What’s your favorite part of working here?

I have read all the other employee spotlights, and I agree that it is the people who make Lattice a special place! The thing is that every Lattician is an individual who is passionate about perfecting their craft. 

Whether it is a Customer Care Associate trying to improve their customer service or a Product Manager having in-depth conversations with clients to get product feedback, everyone is trying to become better individuals. This makes Lattice a very inspiring and motivating environment to be part of because we are all on this journey of becoming better, and we are all willing to help each other out, embodying one of our company values to be good shipmates. 

What ERGs are you a member of?

I am part of Lattice Ladies, and I serve as an ERG Lead for LOUD, which stands for Latticians Organizing for Unity and Diversity. To me, the LOUD members are my Lattice family. In LOUD, I have found that safe space to be my 100% authentic self where I have even felt comfortable sharing my tears. 

Favorite Lattice Slack Channel and why?

This is hard because we have so many fun channels, or should I say ‘soc’ for social channels. Thinking about it, I have to say my top channel is Fab Five because it is a channel where you always find something that will put a smile on your face or make you laugh out loud! My favorite topic in this channel is hearing about pigeons crashing on our New Yorkers’ windows in the middle of client calls. 

That channel is full of gold that when I am having a rough day, I go into this channel, knowing I will get to literally LOL (laugh out loud).

What’s something you’re passionate about outside of your job?

Outside of work, I like to help other Latinas and young women in college or who are recent grads. Whether it is jumping on a call to talk about my mentee’s summer internship or helping out a friend revamp their resume, I try to find ways to pay it forward. 

Best day at work?

The best day at work was when I was able to host and MC a fireside chat to celebrate Hispanic and Latinx Heritage Month. It was very moving to see people in the Zoom chat fired up as we talked about what it meant to be a POC in tech, and I loved seeing how folks enjoyed the conversation. This was the best day at work, actually the best week of work because this was part of a whole week of events to celebrate. 

The other best day from this week was having my mom teach a cooking class with us. She loved it so much! It was so heartwarming to see how excited she was to share this family recipe with everyone! It was the best week because I could celebrate and share my cultura and heritage with others, and I think that is one of the most rewarding moments in life. 

Cheez-Its or Goldfish?

This is an easy one: Cheez-Its. I just feel that every bite is full of crunch and flavor, so Cheez-Its for the win! 


Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“At the end of the day, it’s all about communicating effectively and elegantly:” Jay Mahabal on Building Solutions for Customers

Jay Mahabal is a UI Engineer at Lattice, where he’s worked for over a year. Here, we talk to him about how cartography led to his engineering career, his favorite part of working at Lattice, and more.

How did you get started in UI Engineering?

I really loved maps as a kid growing up. When I got to college, I ended up taking a cartography course where we designed maps using Illustrator. It was a really interesting class, but it was also incredibly limiting to do everything by hand. As I continued my map-making journey, I ended up learning GIS, and then Python, and then finally Javascript, for making interactive, data-backed maps on the web. 

From there, it evolved into data visualization and front-end development more broadly. At the end of the day, it’s all about communicating effectively and elegantly with your audience. 

What drew you to Lattice?

Definitely the mission. We spend so much of our lives at work, how come we aren’t better at making that time worthwhile and efficient? I know so many people who have poor relationships with their managers or who work for companies that don’t have proper career planning. I was really excited to come and build solutions for those problems. 

What’s your favorite part of working here?

In my interview, I was really impressed with how low-ego and collaborative everyone was. I’m really happy to say that even a year later that’s true! Everyone is incredibly kind, respectful, and dedicated to helping you be the best version of yourself. I also love how I’ve been able to make connections with people outside of my immediate team, even when everyone’s been remote!

What ERGs are you a member of?

I’m a member of LOUD (Latticians Organizing for Unity and Diversity).

I’ve been super lucky in my career, and I never want to take that for granted or assume that everyone had those same opportunities. ERGs like LOUD are important in our work to create a more inclusive and equitable workplace.

Favorite Lattice Slack Channel and why?

It’s gotta be #feed-new-deals, which is where the Sales team posts the deals they’ve won. The energy in there is amazing, full of encouragement, celebration, and memes. As an engineer, my day-to-day is usually all about the product so it’s really nice to be able to see into other parts of the business.

What’s something you’re passionate about outside of your job?

One of the things that’s kept me going through quarantine and the past year has been a very active book club that I’m part of. We end up reading about two books a month and it’s nice to consistently have a date in the future to look forward to. I really appreciate the friendship and community we’ve built.

(We also have a book club at Lattice!!)

Best day at work?

We just finished the 2021 EPD Hack Week where engineers, designers, and product managers spent a week forming teams and working on a project of their choosing. At the end of the week, we presented the fruits of our labor to the rest of the company at our weekly All Hands.

I was so impressed by the vision and creativity of my colleagues. The projects were intentional and thought through and executed down to the details — all in a week — and I could tell that the rest of the company was energized as well! 

One of the awards we gave out was for the winning project to be added to our roadmap. If this is what people were able to build in a week, I can’t wait to see what it’ll look like with some more time and space.

Cheez-Its or Goldfish?

Cheez-Its. There’s just something about the texture.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Lattice Life

“There is always a way we can improve to create a workplace where everyone can thrive:” Dianmarie De Jesus on Connecting Customers with Answers

Dianmarie De Jesus is a Knowledge and Content Specialist at Lattice, where she’s worked for over a year. Here, we talk to her about her unconventional path to the Customer Care team at Lattice, the ERGs she’s a part of, and her favorite day at work (so far).

How did you get started in Customer Experience?

They say that it’s okay not to know what you want to be when you are young, and I took that to heart. From working in a lab to managing help content for a SaaS company, I’d say my path has never been clear, which has been the most fun. 

Before I switched to SaaS, I thought I wanted to be a veterinarian. I worked at a zoo for a while, where I cared for and rehabilitated injured manatees. I eventually decided I wanted something different, but just as challenging, so I started looking for support roles in SaaS. 

Switching to this field has made me realize that I have a real passion for customer experience and content creation, and now I’m a very fulfilled Knowledge and Content Specialist!

What drew you to Lattice?

Before Lattice, I was looking for a company where I can continue to learn, grow, and have fun while doing it. I used Lattice as an employee in a previous job, and I fell in love with the product. I was instantly able to see the benefits Lattice brings to manager/employee relationships, so it was fitting that I would seek out my next challenge at a company I admired! 

One year later and Lattice has indeed proven to be a great workplace. I enjoy everyone I work with, have had the opportunity to take on a new role within customer experience, and have learned so much from not only my coworkers but the customers I work with every day. I mean, it’s literally in the tagline: “Make work meaningful.”

What’s your favorite part of working here?

The people. Although we are all working remotely, we make it a point to keep up the communication and work together. My team is fantastic — I can honestly say that I haven’t worked with a better group of people. 

Can I sneak in one more? The challenge. It was well worth going outside of my comfort zone, and I feel like I’ve grown and learned so many new skills (and still learning!) because of it. 

What ERGs are you a member of?

LOUD (Latticians Organizing for Unity and Diversity) & Lattice Ladies. 

As a Latinx woman, I am well aware of the additional obstacles that we have to overcome. I joined both LOUD and Lattice Ladies to help build a diverse and inclusive work environment. The work is never done — there is always a way we can improve to create a workplace where everyone can thrive. I am so proud to have a say in how Lattice helps foster that type of growth. 

Favorite Lattice Slack Channel and why?

Python Ladies! It’s a Slack channel I started so the ladies can hold each other accountable when learning Python. I ended up taking one of my favorite coding classes because of a recommendation!  

What’s something you’re passionate about outside of your job?

Traveling. It’s something I miss terribly, and I can’t wait to get back into it. It’s a great way to meet new people and challenge yourself.

Best day at work?

The best day at work was when Lattice announced our initiatives to help show up in the fight against racism. LOUD worked very closely with leadership to develop public, ongoing commitments that will hold us accountable and do our part to create lasting, meaningful change. 

Although we announced the commitments during our all-remote All Hands, the excitement and support we received from everyone in the company made this day special. It also allowed us to start thinking about how we can enact change individually. 

Cheez-Its or Goldfish?

This might be an unpopular opinion in the office, but I’m a Goldfish person; Which is great because it means there are more for me. Have you seen the rainbow goldfish? So stinkin’ cute.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.