People management library
The ultimate guide to people management — actionable advice for HR teams, managers, and executives.
Virtual Workshop: Elevating the Role of People Ops & Getting Executive Buy-in
Get tactical advice on how People Teams can gain a seat at the executive table in our virtual workshop with LifeLabs Learning.
7 ways status updates can help with people management
Status reports are a key way that employees define their work and set themselves up for success, as well as a key way managers communicate with employees.
New managers: Here are the 5 most important things you can do day one
Becoming a manager for the first time is a big step in your career. But your first day as a manager isn't about coming in hot and being the greatest.
HR's Guide to Preparing for Your Annual Performance Review
Detailed guide to perfecting your annual performance review -- including writing performance review questions, preparing your managers and employees for employee evaluations, and increasing performance review participation rates.
Mahesh at Airtasker: "If the employee experience is the product, HR people are the product managers"
Mahesh Muralidhar is Head of People Operations at Airtasker, a Sydney-based community-based marketplace for outsourcing tasks to people looking and ready to work.
Round Table Recap: 7 Tips for Building Culture Across Remote Teams
We held a remote round table panel with four remote team experts. Here's what we learned.
28 Employee engagement survey questions you need to ask
An engagement survey is intended to help you solve a critical problem at your company, better your workplace, and identify your strengths. So you need to be sure that your employee engagement survey questions are actually going to give you insight into your problem.
What is employee engagement, and how do you measure it?
What is the actual definition of employee engagement?
How Fast-Growing Brands Can Improve Their Team Culture
As your business grows, use these strategies to foster a team culture that helps everyone succeed.
The how and why of performance review calibration
Review calibration is when the people teams train and teach managers to apply a company standard when reviewing their direct reports’ performance at work.
Using an engagement survey to make changes that improve employee engagement
Following generic improvement advice for engagement is not a path to success. Instead, you need to systematically survey the landscape of your company and make decisions based on what you see actually happening.
Elad Gil: How to approach high growth companies
Elad Gil is an entrepreneur, operating executive, and investor who has helped companies like Airbnb, Gusto, Stripe, Square, Google and Twitter navigate the hyper-growth phase.
The Ultimate Guide to Feedback
Build a feedback culture at your company
Performance and Engagement. Better Together.
5 Best Practices to Increase Your Performance Review Participation Rates
We interviewed several People Ops leaders about performance review participation and made a list of their best tips for getting managers and employees to finish their reviews.
How to Evolve Your Company's Performance Management Process With Real-time Feedback
The vast majority of HR leaders are in the process of reimagining performance management.
4 Ways to Improve Your Performance Management Process
To get to the best performance management process for your workplace, figure out what is and isn't working in your current process.
How to create a plan to improve performance
Use these easy steps to create a plan to improve your employee's performance.
Your employee engagement survey results are in. Now what?
Before you start sharing your results and implementing changes, you need to make sense of the data you've been given.
How to Take Feedback Well
Getting feedback in any form is stressful, but it’s also the key to growth and learning.
Performance Review Examples: The Essential Guide for Managers
Figure out your perfect formula for writing good performance reviews and questions.
Motivating Employees Beyond the Paycheck
Motivation is way more than salary. Learn how to motivate employees with effective engagement and unique rewards.
How often should your company have performance reviews?
Your organization understands the value of performance reviews, but has struggled to implement them.
Conflict Management Skills For Every Manager
Conflict management can be one of the hardest parts of a manager's job.
Lattice Book Report: Dream Teams
Why is it that some teams flourish while others collapse?
How Performance Management Boosts Engagement
Keeping employees engaged is a never-ending task.
What to do with your employee engagement survey results
This guide provides actionable advice for breaking down employe engagement survey results, figuring out what changes need to be made at a company, and implementing those changes.
The Essential Guide to Business Performance Management
Use this guide as a foundation for business performance management.
Hiring & Empowering Managers: How to Recruit and Train Managers to Maximize Team and Business Goals
Learn how Hustle and Knotel hire and work with managers to drive company performance.
5 People Management Skills Every Manager Needs
People management hinges on your ability to connect with and understand others, but high emotional intelligence isn't everything.
How to create a feedback culture
Creating a culture of direct, consistent communication within your business— also known as a feedback culture— is so important.
6 Key Takeaways From Our Panel About Building Great Teams
Lattice hosted a panel with three People Ops leaders to discuss the challenges of building great teams.
We spoke to leading people strategist Josh Bersin about how HR is evolving -- and how to keep up
Josh Bersin, Principal and Founder of Bersin by Deloitte, spoke with Lattice’s Co-Founder and CEO Jack Altman about the ways the department HR is evolving.
Alison Green: The creator behind “Ask A Manager” shares her best management tips
In the latest episode of Resources for Humans, Jack sits down with Alison Green from the popular “Ask a Manager” blog.
The CEO of Zapier, Wade Foster, talks to SaaStr on management structures and scaling a remote team
Wade Foster, the co-founder and CEO of Zapier, spoke with Harry Stebbings on the SaaStr Podcast about how to scale a remote, startup team.
How to Give Feedback Without Sounding Like a Jerk
Sometimes, giving feedback can make you feel like a jerk -- but it doesn't have to.
How to Give Your Client Feedback Without Sounding Like a Jerk
It’s not easy giving feedback—especially to the people who pay your bills.
How to Give Your Employee Feedback Without Sounding Like a Jerk
It can be hard not to come across as a total softie—or a total jerk—when giving your employees feedback.
How to Give Your Boss Feedback Without Sounding Like a Jerk
It can be extremely intimidating to give feedback to your boss.
How to Give Your Coworker Feedback Without Sounding Like a Jerk
At a previous job, I gave feedback to a coworker and was, to be blunt, a total jerk about it.
Employee Engagement Strategy: Getting to the Roots of Your Employee Experience
How to build a bottom-up employee engagement strategy that reflects your company values and creates a culture of feedback.
Lattice Book Report: Radical Candor by Kim Scott
Put simply, this book shows you how a good boss behaves -- something that too often sounds like a pipe dream but doesn’t have to be.
6 People Management Tips That Will Make You a Better Manager
For managers, knowing how to manage people and all their quirks and ambitions is a key part of you being successful at your job.
The Value of Self, Manager, Peer, and Upward Feedback in a Performance Review Cycle
Review cycles are an opportunity to take a step back and think about what’s working and what can be improved, on the individual, team, and company levels.
How to use public and private goals for employee development
How do you navigate meeting company objectives while still achieving the more detailed goals employees personally want to accomplish and develop at work?
That moment when your company needs an employee performance management system
There’s always a moment when you realize your company’s employee performance management system needs to change.
Constructive Feedback Should Always Be a Discussion
For managers, providing feedback can be daunting— especially when that feedback isn’t entirely positive.
People Leave Managers, Not Companies
How to improve the manager-employee experience for long term success
Claire Hughes Johnson: How Stripe's COO approaches company building
Stripe’s Chief Operating Officer, Claire Hughes Johnson, talks about her mindset when making organizational decisions, her hiring and onboarding practices, and the real source of power when it comes to leadership.
Managers, Here's How to Give Feedback
Feedback helps employees improve their workplace performance and develop their skill set.
The What, Why, and How of Giving Praise
Praise is a small thing that can have an enormous impact both on employees as individuals, and on the culture of the company at large.
Create a master checklist for onboarding new employees
How do you create your onboarding checklist that fits within your company culture and ensures success for you and your new hire? Ask yourself these questions.
The “employee-job fit” is the hard-to-define but undeniable click that you do or don’t see between an employee and their role.
The value of performance management
Effective employee performance management is what naturally leads to strong employee engagement.
Josh Bersin: How HR has evolved over the past 10 years and what happens next
Josh Bersin of Deloitte breaks down traditional ideas of HR using research, surveys and case studies to highlight innovation, potential, and change in the industry.
What is performance management?
When performance management is effective, everyone is happy. But what exactly is it?
How to make friends at work
It can be tricky to know how to navigate friendships in the workplace. Luckily, we've got a few pointers.
Performance management for remote workers
Remote work is here to stay, with a 115% increase over the last 10 years. That means managing remote workers is a skill every manager will have to learn -- if it isn’t one already.
Managers, Here’s How to Onboard Your First Hire
Hiring someone is often just the beginning of a new process: onboarding.
Chris Tobin: How to Balance Compensation and Performance
Senior VP of People and Places at Affirm, Chris Tobin, talks about the need to codify culture through values, and then goes on to explain his compensation philosophy, and it's impact on employee development.
What to expect from your first ever performance review
If you’ve never had a performance review before, preparing for one might be stressful. Use this handy guide to know what to expect.
Quick Tips for Goals/OKRs
Here's how to make effective, useful, and -- most importantly -- achievable goals.
Your performance review is next week. Here’s what you need to do.
We’ve got some advice for maximizing your time in the seven days before the big day. We want to make sure you leave your review feeling confident about the year behind you and the year ahead of you.
How to Ask Your Manager for Feedback
Asking your manager for feedback is an essential part of getting what you want out of your career. But asking someone to be honest about your shortcomings seems painful.
The evolution of performance management
The story of how we ended up with performance reviews
Rainforest QA's Heather Doshay on the role of People Operations in a startup
The Head of People at Rainforest QA talks about wanting to get into HR, scaling companies, and her average day.
How To Talk To Your Manager About Burnout
Burnout is widely acknowledged as an “employee crisis” that could be to blame for a slew of problems for companies, and their employees.
Why your performance reviews shouldn't surprise you...and reasons why it might
Performance reviews can be very intimidating -- studies have shown it can even put your brain in “flight or fight” mode. However, performance reviews need not produce such reactions -- mostly because you should already know what’s going to be in your performance review.
Managers, Here's How to Run a One-on-One
A 1:1 meeting is an ongoing feedback strategy to keep both the manager and the employee updated on the employee’s progress, an opportunity to develop employees’ skills, and gives the employee a chance to discuss workplace challenges with their manager.
People & Culture expert Rochelle DiRe on how HR has evolved over the past 20+ years
In 1994, Rochelle DiRe left the art world for a career in HR and hasn’t looked back. We talked about how HR has changed since then.
HR Leaders from Coinbase, Thumbtack & Reddit Discuss How to Retain Top Talent
Nathalie McGrath (Coinbase), Justin Anguswat (Thumbtack) and Farah Kassam (Reddit) talk about how to companies should think about retaining and growing their employees.
How to reduce unconscious bias at work
No matter how much we might not want to admit it, unconscious biases influence a vast majority of our decisions.
How you can improve your workplace happiness
We’ve already talked about what makes people happy at work, but what about solutions you can enact on your own?
How your brain responds to performance reviews
Employees, you can raise your EQ
Both employees and managers can benefit from raising their emotional intelligence.
Managers, you can raise your EQ
See how EQ can make the office a better place to work for you and your employees.
HR’s Guide to Performance Review Questions
How you structure performance review questions will have a significant impact on your next review cycle and the data you collect.
What is company culture?
If your company were a person, your culture would be its personality.
How to train new managers
While we might want to believe otherwise, an incredibly talented employee doesn’t automatically translate into an excellent manager.
Performance Management That Puts Employees First
How Employees Can Give Feedback to Their Boss
When we think about giving feedback in the workplace, we tend to think about bosses letting their subordinates know how they’re doing. Learn the employee role.
How to create a culture that encourages communication in both directions
Great communication is critical to the success of any business.
How to establish good team dynamics
Where do good team dynamics come from?
How to build and grow an SDR team like Looker
Over the past four years, Looker has developed a finely tuned process for building their SDR team -- in their hiring, onboarding, and success.
The personality traits you want to have on your team
While each person has a functional role within a team, they also have a less obvious psychological role.
What makes people happy at work?
According to the WHR, an annual study that attempts to measure causes of happiness around the world, simply having a job is a major step toward happiness.
12 mistakes new managers make and how to prevent them
People who have never managed employees before are bound to make mistakes when they’re just starting out. Learn how to prevent them.
How managers can deliver employee feedback to grow their team and accomplish goals
Employee feedback is one of the most powerful tools available to managers, allowing them to grow their team and accomplish goals.
Hey managers, you should get out more
A favorite of tech business leaders, the brainstorming walk can be integrated into your performance management routine.
How defining values and culture helped Airbnb achieve worldwide success
Every company will have their own core values to build their culture around. For Airbnb, these are five that guide them to this day.
Four Elements of Effective Performance Management
Jack Altman of Lattice and Cassie Whitlock of BambooHR discuss how performance management can be more comprehensive and impactful than a rushed yearly assessment. Breaking down performance into its main elements lets you refocus your efforts on the most important goal: helping your employees and your managers improve.
Should companies follow Elon Musk’s communications advice?
An email Elon Musk sent to Tesla employees a few years ago started making the rounds.
A blueprint for performance management
Here is a performance management program that will work for most companies, along with tweaks you can make based on specific nuances you might have.
Sarah Nahm on How to Hire Top Talent
In this episode of Resources for Humans, Sarah talks about what she’s learned in the process of building Lever, a modern applicant tracking system, and how companies should think about building a next generation recruiting function.
Anna Binder on How Asana Built Silicon Valley's Leading Company Culture
Asana’s Head of People, Anna Binder, explains the company’s approach to culture and how to build an experience that benefits both the employee and the company’s mission.
How to revamp performance reviews without throwing them away
The idea of doing away with performance reviews is more in vogue than ever. But companies are finding that removing them completely leaves a void and a problem worse than where they started. In this webinar, Jack Altman, CEO & Co-Founder of Lattice, will discuss how you can change your performance review process to something your employee and leadership team can all get behind.
How to Use Icebreakers For Instant Team Building
Looking for a fun and extremely simple way to introduce team building to your team? Try icebreaker questions!
Katelin Holloway on How Reddit Approaches People Ops
Reddit's VP of People illustrates what a modern people operations team looks like, details how to build an end-to-end employee experience, discusses the role of culture, and explains why Reddit doesn't negotiate salaries.
Kim Scott: How to Give Candid Feedback
Kim Scott, former Google exec and Apple University faculty member, shares how managers should approach giving feedback and how to build a culture of trust.
How to prepare for your next performance review
It’s that time of the year again...performance reviews. Follow this roadmap from Lattice to ace your next performance review.
The Ultimate Guide to Manager 1:1s
Strengthen manager-employee relationships with a weekly 1:1
Examples of Company Values from Leading Tech Companies
While every company should develop a unique set of company values, we wanted to give you some perspective on how other companies approach their values.
How should startups think about culture?
Fred Stevens-Smith shares insights into how startup founders should think about developing culture at their companies.
How much does employee turnover really cost?
Most organizations know that their long term advantage resides in their people, but companies don’t think critically about how to increase employee retention.
Keith Rabois on How to Find and Grow Talent
Keith Rabois discusses how to find and grow talent. Keith is currently a Partner at Khosla Ventures and was a former executive at PayPal, Linkedin & Square.
Fred Stevens-Smith on How to Build a Culture that Scales
In this episode of Resources for Humans, Fred shares how Rainforest QA’s company values manifest in their culture and management philosophy.
Career Advice from Y Combinator’s Sam Altman
In the first episode of Resources for Humans, Lattice CEO Jack Altman sat down with his brother Sam to discuss how people should approach their career.
Sam Altman on How to Make an Impact on the World
Sam Altman, President of YC Group, on How to Make an Impact on the World.
How to Align Your Company with OKRs
Jack Altman, CEO and Co-Founder of Lattice, explains why OKRS are important and how they can help companies stay aligned. He covers everything from how to write an OKR to how to roll them out at your company.
Here’s everything you need to know about OKRs
OKRs help organizations stay aligned by connecting company, team and personal objectives to measurable results.
4 tips for making goal setting work
Companies that focus on goals tend to do better across the board.
Your Performance Review Checkup
A how-to guide for when it's time to give your performance review a review.
5 People Ops Lessons from One of Silicon Valley’s most Experienced Executives
Keith Rabois is a partner at Khosla Ventures and previous executive at PayPal, LinkedIn, Square explains how to hire and grow talent.
I didn’t know how important communication was—until my manager showed how terrible it could be.
How a horrible experience at work helped one architect realize what he valued most
I did every task my boss threw at me. Then I realized I could say no.
It wasn’t that she was failing to keep up with work—it was that the working culture was a bad fit.
I could have quit after the election. I’m happy I didn’t.
When events took political strategist Bridget Todd by surprise, it was her boss who helped her overcome her initial reactions.
Firing somebody terrified me—but the advice I got made a huge difference.
Slack’s head of infrastructure engineering has faced plenty of challenges in her career. The key? Finding the right people to help her.
Does your dream job have to cost your personal life?
What happened when a games pioneer realized that the price of his big break was his marriage.
These things my boss taught me totally changed my career
Training on the job was tremendously satisfying for one engineer—but the biggest difference was a manager who was prepared to help her learn.