People management library
The ultimate guide to people management — actionable advice for HR teams, managers, and executives.
How to use feedback to be a better coworker
The key is to be intentional.
The Challenge of Being the First HR Person At Your Company
It's a tough job, but you're going to be great at it.
5 Techniques for Staying Focused at Work
It's so easy to get distracted, so find out how productive people keep from getting sidetracked.
5 People Management Skills Every Manager Needs
People management hinges on your ability to connect with and understand others, but high emotional intelligence isn't everything.
How HR Can Keep Slack a Safe, Productive Space
Here are some common problems that HR faces in keeping Slack a safe, productive space for both them and their company, and how to address them.
5 Conflict Management Skills For Every Manager
Conflict management can be one of the hardest parts of a manager's job.
How To Talk To Your Manager About Work Burnout
Burnout at work is widely acknowledged as an “employee crisis” that could be to blame for a slew of problems for companies, and their employees.
Brad Holliday of Caravan Health: “It’s important for me to stay in touch with employees. You rarely find me in my office.”
Brad Holliday is the Chief People Officer at Caravan Health. Here, he shares stories from his 30 years in HR, and how they’ve informed his HR philosophy.
The Ultimate Guide to Employee Engagement Surveys
A how-to guide for running and acting on your next employee engagement survey.
Hiring Right: How Culture Add Impacts Performance
Panelists from Stripe, Asana, Hired, and Lattice will explore the concept of hiring for "culture add" — the practice of screening for cultural contributions your company lacks — and how it impacts team performance.
How to Create a Culture of Feedback (and why you should)
Learn the ins and outs of creating a feedback culture in this webinar with Lattice & BambooHR.
How to Stay on Track with Your Goals
How to set goals – and really, truly stick to them – this goal cycle.
Managers, here’s how to keep your employees on track with their goals
Managers, here's how to make a plan with your direct reports to help keep them on track with their goals.
HR, here’s how to keep your company on track with their goals
Are you managing your company's goal-setting process? Here's what you need to know.
Amber Authier of TWG: “What I love most is being able to see people grow.”
Amber Authier is the People Operations Manager at The Working Group (TWG), a team of product managers, software engineers, and designers based in Toronto, ON, CA. We spoke to her about her HR philosophy.
Lattice welcomes our new Head of People Strategy: Farah Kassam
Our new Head of People Strategy sits down to talk about her history with HR, how her values and Lattice’s values align, and her plans for the next three months.
Making "Remote Work" Work
Webinar featuring a marvelous panel including Bianca McCann, VP of People at Trifacta, Jocelyn Robancho, Head of People Ops at Lambda School, and Kate Womersley, VP of Engineering at Buffer.
From Candidate to Advocate: Building Engagement Throughout the Employee Experience
HR leaders from Artsy and Thirdbridge share their employee engagement techniques.
Embark uses Lattice to optimize engagement, culture, and productivity
Our customer Embark writes about how they use Lattice to strengthen and measure their employee engagement.
Which program management model is best for your company?
Performance management systems might not be one-size-fits-all, but many management programs do tend to have some common components.
Suzy's Chief People Officer Anthony Onesto on the Power of Play at Work
There's an epidemic of employees being stressed, anxious, and overworked. Most of them require larger, systemic changes, but one we can implement right away is more time for play at work.
From Analytics to Action: Mobilizing Your People Management Data
In this webinar, Lattice shares what we've learned from 1,000+ customers on how to collect, understand and act on employee performance and engagement data.
How to use Lattice to boost your feedback culture
Effective performance management starts with understanding how to give accurate and specific feedback, and integrating it into your culture.
How Slack Built A People First Company Culture
If you work at a tech company, you probably use Slack.
4 management principles a manager should avoid
You've read articles about which management principles you should follow -- but what about the ones that you should avoid?
How to Write Goals, the S.M.A.R.T. way
The two most popular frameworks for corporate goal setting are SMART goals and OKRs. This article focuses on the former.
The complete guide to running an employee engagement survey
While some guides will only take you through the survey itself, this is a step-by-step plan for the engagement survey cycle.
Mastering the Performance Review Conversation
Learn how managers and employees can have productive performance review conversations.
3 Questions to Ask in Every 1:1
Regardless of what you need to cover in a 1:1, there are a few meeting questions you should always ask in order to maximize the check in process.
How to set sticky goals for your employees
Part of the performance management process is goal setting in a way that aligns the organizational goals and business objectives of your company with the individual goals of your employees.
10 ways to increase employee engagement survey participation
In order to improve employee engagement with a survey, you have to get employees to participate in it, and this can be easier said than done.
3 Simple Steps to Designing a Better Employee Engagement Survey
Employee engagement surveys help companies get a read on high and low points and offer a valuable space for candid feedback — if used correctly.
To drive employee engagement, you have to play the long game
Like with any other objective, companies need to develop a long-term employee engagement plan in order to be effective.
Build your employee engagement strategy around an engagement survey
Employee engagement surveys provide a base for employee engagement strategy.
7 ways status updates can help with people management
Status reports are a key way that employees define their work and set themselves up for success, as well as a key way managers communicate with employees.
How Box A/B tested its culture
Aaron Levie talks about Box’s culture and how he improved the culture through A/B tests.
New managers: Here are the 5 most important things you can do day one
Becoming a manager for the first time is a big step in your career. But your first day as a manager isn't about coming in hot and being the greatest.
HR's Guide to Preparing for Your Annual Performance Review
Detailed guide to perfecting your annual performance review -- including writing performance review questions, preparing your managers and employees for employee evaluations, and increasing performance review participation rates.
Mahesh at Airtasker: "If the employee experience is the product, HR people are the product managers"
Mahesh Muralidhar is Head of People Operations at Airtasker, a Sydney-based community-based marketplace for outsourcing tasks to people looking and ready to work.
Round Table Recap: 7 Tips for Building Culture Across Remote Teams
We held a remote round table panel with four remote team experts. Here's what we learned.
28 employee engagement survey questions you need to ask
An engagement survey is intended to help you solve a critical problem at your company, better your workplace, and identify your strengths. So you need to be sure that your employee engagement survey questions are actually going to give you insight into your problem.
What is employee engagement, and how do you measure it?
What is the actual definition of employee engagement?
How Fast-Growing Brands Can Improve Their Team Culture
As your business grows, use these strategies to foster a team culture that helps everyone succeed.
The how and why of performance review calibration
Review calibration is when the people teams train and teach managers to apply a company standard when reviewing their direct reports’ performance at work.
Using an engagement survey to make changes that improve employee engagement
Following generic improvement advice for engagement is not a path to success. Instead, you need to systematically survey the landscape of your company and make decisions based on what you see actually happening.
Elad Gil: How to approach high growth companies
Elad Gil is an entrepreneur, operating executive, and investor who has helped companies like Airbnb, Gusto, Stripe, Square, Google and Twitter navigate the hyper-growth phase.
The Ultimate Guide to Feedback
Build a feedback culture at your company
Performance and Engagement. Better Together.
5 Best Practices to Increase Your Performance Review Participation Rates
We interviewed several People Ops leaders about performance review participation and made a list of their best tips for getting managers and employees to finish their reviews.
How to Evolve Your Company's Performance Management Process With Real-time Feedback
The vast majority of HR leaders are in the process of reimagining performance management.
4 Ways to Improve Your Performance Management Process
To get to the best performance management process for your workplace, figure out what is and isn't working in your current process.
How to create a plan to improve performance
Use these easy steps to create a plan to improve your employee's performance.
Your employee engagement survey results are in. Now what?
Before you start sharing your results and implementing changes, you need to make sense of the data you've been given.
How to Take Feedback Well
Getting feedback in any form is stressful, but it’s also the key to growth and learning.
How The Performance Review Impacts Your Bottom Line (and How to Make Them Better)
Performance reviews can and should be an important tool for your company because they have the power to impact your bottom line.
Performance Review Examples: The Essential Guide for Managers
Figure out your perfect formula for writing good performance reviews and questions.
Motivating Employees Beyond the Paycheck
Motivation is way more than salary. Learn how to motivate employees with effective engagement and unique rewards.
How often should your company have performance reviews?
Your organization understands the value of performance reviews, but has struggled to implement them.
Lattice Book Report: Dream Teams
Why is it that some teams flourish while others collapse?
How Performance Management Boosts Engagement
Keeping employees engaged is a never-ending task.
What to do with your employee engagement survey results
This guide provides actionable advice for breaking down employe engagement survey results, figuring out what changes need to be made at a company, and implementing those changes.
The Essential Guide to Business Performance Management
Use this guide as a foundation for business performance management.
Hiring & Empowering Managers: How to Recruit and Train Managers to Maximize Team and Business Goals
Learn how Hustle and Knotel hire and work with managers to drive company performance.
How to create a feedback culture
Creating a culture of direct, consistent communication within your business— also known as a feedback culture— is so important.
6 Key Takeaways From Our Panel About Building Great Teams
Lattice hosted a panel with three People Ops leaders to discuss the challenges of building great teams.
We spoke to leading people strategist Josh Bersin about how HR is evolving -- and how to keep up
Josh Bersin, Principal and Founder of Bersin by Deloitte, spoke with Lattice’s Co-Founder and CEO Jack Altman about the ways the department HR is evolving.
Alison Green: The creator behind “Ask A Manager” shares her best management tips
In the latest episode of Resources for Humans, Jack sits down with Alison Green from the popular “Ask a Manager” blog.
The CEO of Zapier, Wade Foster, talks to SaaStr on management structures and scaling a remote team
Wade Foster, the co-founder and CEO of Zapier, spoke with Harry Stebbings on the SaaStr Podcast about how to scale a remote, startup team.
How to Give Feedback Without Sounding Like a Jerk
Sometimes, giving feedback can make you feel like a jerk -- but it doesn't have to.
How to Give Your Client Feedback Without Sounding Like a Jerk
It’s not easy giving feedback—especially to the people who pay your bills.
How to Give Your Employee Feedback Without Sounding Like a Jerk
It can be hard not to come across as a total softie—or a total jerk—when giving your employees feedback.
How to Give Your Boss Feedback Without Sounding Like a Jerk
It can be extremely intimidating to give feedback to your boss.
How to Give Your Coworker Feedback Without Sounding Like a Jerk
At a previous job, I gave feedback to a coworker and was, to be blunt, a total jerk about it.
Employee Engagement Strategy: Getting to the Roots of Your Employee Experience
How to build a bottom-up employee engagement strategy that reflects your company values and creates a culture of feedback.
Lattice Book Report: Radical Candor by Kim Scott
Put simply, this book shows you how a good boss behaves -- something that too often sounds like a pipe dream but doesn’t have to be.
6 People Management Tips That Will Make You a Better Manager
For managers, knowing how to manage people and all their quirks and ambitions is a key part of you being successful at your job.
The Value of Self, Manager, Peer, and Upward Feedback in a Performance Review Cycle
Review cycles are an opportunity to take a step back and think about what’s working and what can be improved, on the individual, team, and company levels.
How to use public and private goals for employee development
How do you navigate meeting company objectives while still achieving the more detailed goals employees personally want to accomplish and develop at work?
That moment when your company needs an employee performance management system
There’s always a moment when you realize your company’s employee performance management system needs to change.
Constructive Feedback Should Always Be a Discussion
For managers, providing feedback can be daunting— especially when that feedback isn’t entirely positive.
People Leave Managers, Not Companies
How to improve the manager-employee experience for long term success
Claire Hughes Johnson: How Stripe's COO approaches company building
Stripe’s Chief Operating Officer, Claire Hughes Johnson, talks about her mindset when making organizational decisions, her hiring and onboarding practices, and the real source of power when it comes to leadership.
Managers, Here's How to Give Feedback
Feedback helps employees improve their workplace performance and develop their skill set.
The What, Why, and How of Giving Praise
Praise is a small thing that can have an enormous impact both on employees as individuals, and on the culture of the company at large.
Create a master checklist for onboarding new employees
How do you create your onboarding checklist that fits within your company culture and ensures success for you and your new hire? Ask yourself these questions.
The “employee-job fit” is the hard-to-define but undeniable click that you do or don’t see between an employee and their role.
The value of performance management
Effective employee performance management is what naturally leads to strong employee engagement.
Josh Bersin: How HR has evolved over the past 10 years and what happens next
Josh Bersin of Deloitte breaks down traditional ideas of HR using research, surveys and case studies to highlight innovation, potential, and change in the industry.
What is performance management?
When performance management is effective, everyone is happy. But what exactly is it?
How to make friends at work
It can be tricky to know how to navigate friendships in the workplace. Luckily, we've got a few pointers.
Performance management for remote workers
Remote work is here to stay, with a 115% increase over the last 10 years. That means managing remote workers is a skill every manager will have to learn -- if it isn’t one already.
Managers, Here’s How to Onboard Your First Hire
Hiring someone is often just the beginning of a new process: onboarding.
Chris Tobin: How to Balance Compensation and Performance
Senior VP of People and Places at Affirm, Chris Tobin, talks about the need to codify culture through values, and then goes on to explain his compensation philosophy, and it's impact on employee development.
What to expect from your first ever performance review
If you’ve never had a performance review before, preparing for one might be stressful. Use this handy guide to know what to expect.
Quick Tips for Goals/OKRs
Here's how to make effective, useful, and -- most importantly -- achievable goals.
Your performance review is next week. Here’s what you need to do.
We’ve got some advice for maximizing your time in the seven days before the big day. We want to make sure you leave your review feeling confident about the year behind you and the year ahead of you.
How to Ask Your Manager for Feedback
Asking your manager for feedback is an essential part of getting what you want out of your career. But asking someone to be honest about your shortcomings seems painful.
The evolution of performance management
The story of how we ended up with performance reviews
Rainforest QA's Heather Doshay on the role of People Operations in a startup
The Head of People at Rainforest QA talks about wanting to get into HR, scaling companies, and her average day.
Why your performance reviews shouldn't surprise you...and reasons why it might
Performance reviews can be very intimidating -- studies have shown it can even put your brain in “flight or fight” mode. However, performance reviews need not produce such reactions -- mostly because you should already know what’s going to be in your performance review.
Managers, Here's How to Run a One-on-One
A 1:1 meeting is an ongoing feedback strategy to keep both the manager and the employee updated on the employee’s progress, an opportunity to develop employees’ skills, and gives the employee a chance to discuss workplace challenges with their manager.
People & Culture expert Rochelle DiRe on how HR has evolved over the past 20+ years
In 1994, Rochelle DiRe left the art world for a career in HR and hasn’t looked back. We talked about how HR has changed since then.
HR Leaders from Coinbase, Thumbtack & Reddit Discuss How to Retain Top Talent
Nathalie McGrath (Coinbase), Justin Anguswat (Thumbtack) and Farah Kassam (Reddit) talk about how to companies should think about retaining and growing their employees.
How to reduce unconscious bias at work
No matter how much we might not want to admit it, unconscious biases influence a vast majority of our decisions.
How you can improve your workplace happiness
We’ve already talked about what makes people happy at work, but what about solutions you can enact on your own?
How your brain responds to performance reviews
Employees, you can raise your EQ
Both employees and managers can benefit from raising their emotional intelligence.
Managers, you can raise your EQ
See how EQ can make the office a better place to work for you and your employees.
HR’s Guide to Performance Review Questions
How you structure performance review questions will have a significant impact on your next review cycle and the data you collect.
What is company culture?
If your company were a person, your culture would be its personality.
How to train new managers
While we might want to believe otherwise, an incredibly talented employee doesn’t automatically translate into an excellent manager.
Performance Management That Puts Employees First
How Employees Can Give Feedback to Their Boss
When we think about giving feedback in the workplace, we tend to think about bosses letting their subordinates know how they’re doing. Learn the employee role.
How to create a culture that encourages communication in both directions
Great communication is critical to the success of any business.
How to establish good team dynamics
Where do good team dynamics come from?
How to build and grow an SDR team like Looker
Over the past four years, Looker has developed a finely tuned process for building their SDR team -- in their hiring, onboarding, and success.
The personality traits you want to have on your team
While each person has a functional role within a team, they also have a less obvious psychological role.
What makes people happy at work?
According to the WHR, an annual study that attempts to measure causes of happiness around the world, simply having a job is a major step toward happiness.
12 mistakes new managers make and how to prevent them
People who have never managed employees before are bound to make mistakes when they’re just starting out. Learn how to prevent them.
How managers can deliver employee feedback to grow their team and accomplish goals
Employee feedback is one of the most powerful tools available to managers, allowing them to grow their team and accomplish goals.