People management library
The ultimate guide to people management — actionable advice for HR teams, managers, and executives.
Like a Boss: “My employee threatened to quit unless I give her a raise.”
What’s the right way to keep an employee you need when you’re feeling manipulated?
3 Tips for Leading Through Change
HR teams need to navigate acquisitions, upsizing, downsizing, and everything in between — not just for themselves, but employees at large.
Your HRIS Wasn’t Built for Performance Management
HR administration and performance management are separate functions. Why should they share the same tool?
4 HR Trends to Watch in 2020
From workplace flexibility to gig economy headaches, here are a few issues that could take center stage in 2020.
How Much Does Employee Turnover Cost?
Companies' long term advantage resides in their people. So why don't more of them make retention a priority?
How to Train New Managers
A talented employee doesn’t automatically translate into an excellent manager. Here's what new leaders need to know.
What Are SMART Goals?
SMART goals help you dive into the details and build a sense of urgency. Here's how to put them into practice.
HR Conferences to Attend in 2020
Today's HR conference circuit is full of exciting options. From SHRM to Resources for Humans Live, here are the events you need to add to your calendar.
Like a Boss: “How do I handle a member of my team who abuses our unlimited PTO policy?”
While it’s no fun, sometimes you have to set boundaries if your company doesn’t.
What Is Company Culture?
Company culture refers to the values, beliefs, and attitudes that serve as guiding principles for everyone in an organization.
20 Employee Recognition Ideas to Show Them You Care
Rewarding employees for a job well done goes beyond traditional compensation.
Driving Better Performance with Better Feedback in 2020
Join Cassie Whitlock of BambooHR and Annette Cardwell of Lattice as they discuss how providing frequent (and useful) feedback can help employees do their best work now and in the future.
The Path: "I love creating experiences for people that leave them feeling empowered, inspired, and engaged!"
Reddit's Michelle Lozzi opens up about putting her ego on the backburner, having someone take a chance on you, and why trust is at the root of everything.
Like a Boss: “I’m managing an employee who is older and more experienced than me.”
You might feel intimidated and the power balance feels all wrong, but you can handle this.
A Manager’s Guide to Pronouns and Important Gender Terms
Managers who get to know pronouns, terms, and how to use them can help build a more-inclusive workplace.
How HR Can Support and Welcome Transgender and Gender Non-Conforming Employees
From small changes to big initiatives, HR can help build a more inclusive workplace for trans and GNC workers.
4 Tips for Making Goal Setting Work
Companies that focus on goals tend to do better across the board.
Quick Tips for Creating Goals and OKRs
Here's how to make effective, useful, and -- most importantly -- achievable goals.
Like a Boss: “My employee says she’s burnt out but is this job just too hard for her?”
10 HR Influencers You Should Be Following
Here are some of HR’s most dynamic and inspiring voices on social media you totally need to add to your follow list.
How to Give Your Boss Feedback Without Sounding Like a Jerk
Giving your boss feedback can be stressful, but the right feedback may end up being beneficial to you both.
The Path: “Going from a maker to a coach has been the biggest learning moment in my career.”
Satu Pelkonen, Design Director at Squarespace, gets real about why she believes it’s important for leaders to take chances on others.
Like a Boss: “How Do I Manage a Team that Sees Me as a Coworker?”
In order to be an effective boss of this team, you need to be brave.
How to Make Friends at Work and Why It's Important
It can be tricky to know how to navigate friendships in the workplace. Luckily, we've got a few pointers.
How to Reduce Unconscious Bias at Work
We might not want to admit it, but unconscious biases influence a vast majority of our decisions.
How to Write Authentic and Inspiring Company Values
Values can help shape the employee experience and your brand. But what if you have writer's block?
The Path: Bringing Taylor Swift and Billie Eilish to Tumblr
Tatiana opens up about her career journey, how she approaches difficult conversations with her team, and what she believes makes a good leader.
How to Create a Performance Improvement Plan
Use these easy steps to create a plan to improve your employee's performance.
What to Do with Your Employee Engagement Survey Results
Actionable advice for taking survey results to implementing changes at your company.
The How and Why of Performance Review Calibration
Time to train your managers how to iron out the differences across performance review scoring.
Like a Boss: “I need a better long-distance relationship with my remote employee.”
Long-distance relationships can require more — or just different — effort. Here's how to make it work.
How to Write a Peer Performance Review
With these tips, it doesn't have to be a stressful experience; it can even be a positive thing.
What Is Employee Experience vs Employee Engagement?
Many people use these terms interchangeably, but knowing the difference can help ensure your employees stay satisfied.
Your performance review is next week. Here’s what you need to do.
We’ve got some advice for maximizing your time in the seven days before the big day. We want to make sure you leave your review feeling confident about the year behind you and the year ahead of you.
35 Employee Engagement Survey Questions You Need to Ask
An engagement survey is intended to help you solve a critical problem at your company, better your workplace, and identify your strengths. So you need to be sure that your employee engagement survey questions are actually going to give you insight into your problem.
6 People Management Tips That Will Make You a Better Manager
For managers, knowing how to manage people and all their quirks and ambitions is a key part of you being successful at your job.
Like a Boss: “I have to have my first tough conversation with an employee who’s underperforming.”
But when done well, feedback sessions can turn an underperforming employee into one who is prized.
How Employees Can Prepare for a One-on-One Meeting with Their Manager
That weekly check-in with your boss is your time to shine and also get valuable feedback, so make sure you're ready.
Why Offboarding and Exit Interviews Are Important and How to Do Them Right
Creating smart offboarding and exit interview guidelines can give you engagement insights and keep your company's reputation safe.
Why Your Company Should Be Doing Pulse Surveys and How to Do Them Right
Bridge those gaps between bigger surveys and find out how your engagement initiatives are performing.
How to Ask Your Manager for Feedback
Asking your manager for feedback is an essential part of getting what you want out of your career. But asking someone to be honest about your shortcomings seems painful.
How Often Should Your Company Have Performance Reviews?
Your organization understands the value of performance reviews, but has struggled to implement them.
How to Write a Performance Review Self-Assessment
Reviewing yourself is usually the hardest part of the performance review cycle, but it doesn't have to be.
How to Talk to Employees and Managers About Your Engagement Strategy
Are your people and managers bought in on fixing engagement? Here's how to get them on board.
How to Give Your Coworker Feedback Without Sounding Like a Jerk
At a previous job, I gave feedback to a coworker and was, to be blunt, a total jerk about it.
Cindy Gordon of Policygenius: “Make HR about leading with purpose before process.”
Cindy Gordon is the VP of People at Policygenius, an Insuretech company that enables people to compare insurance options, based in New York, NY.
What to expect from your first ever performance review
If you’ve never had a performance review before, preparing for one might be stressful. Use this handy guide to know what to expect.
How HR Handles Work Friendships
Tips and advice for HR on making friends at work and creating a friendly environment at work.
How to Use Cascading Goals
Everything you need to know about cascading goals and how to implement them at your company.
HR’s Guide to Performance Review Questions
How you structure performance review questions will have a significant impact on your next review cycle and the data you collect.
7 Tips for Writing Work Emails Like a Boss
Step up your email game and set yourself apart.
6 Practical Ways to Build Rock-Solid Discipline
Productivity expert Thomas Frank shares his tried-and-true tactics for building discipline and staying focused at work
7 Times Managers Should Give Praise To Their Employees
Everyone knows praise is an important part of workplace feedback, but when you’re a manager, your praise to a direct report carries an extra special weight.
Here’s Everything You Need to Know About OKRs
OKRs help organizations stay aligned by connecting company, team and personal objectives to measurable results.
How to use feedback to be a better coworker
The key is to be intentional.
The Pros and Cons of Ratings in Performance Reviews
To rate or not to rate, that is the question. We give a breakdown of the good and bad of performance review ratings.
The Challenge of Being the First HR Person At Your Company
It's a tough job, but you're going to be great at it.
5 Techniques for Staying Focused at Work
It's so easy to get distracted, so find out how productive people keep from getting sidetracked.
5 People Management Skills Every Manager Needs
People management hinges on your ability to connect with and understand others, but high emotional intelligence isn't everything.
How HR Can Keep Slack a Safe, Productive Space
Here are some common problems that HR faces in keeping Slack a safe, productive space for both them and their company, and how to address them.
5 Conflict Management Skills For Every Manager
Conflict management can be one of the hardest parts of a manager's job.
How To Talk To Your Manager About Work Burnout
Burnout at work is widely acknowledged as an “employee crisis” that could be to blame for a slew of problems for companies, and their employees.
Brad Holliday of Caravan Health: “It’s important for me to stay in touch with employees. You rarely find me in my office.”
Brad Holliday is the Chief People Officer at Caravan Health. Here, he shares stories from his 30 years in HR, and how they’ve informed his HR philosophy.
How to Stay on Track with Your Goals
How to set goals – and really, truly stick to them – this goal cycle.
Managers, here’s how to keep your employees on track with their goals
Managers, here's how to make a plan with your direct reports to help keep them on track with their goals.
HR, here’s how to keep your company on track with their goals
Are you managing your company's goal-setting process? Here's what you need to know.
Amber Authier of TWG: “What I love most is being able to see people grow.”
Amber Authier is the People Operations Manager at The Working Group (TWG), a team of product managers, software engineers, and designers based in Toronto, ON, CA. We spoke to her about her HR philosophy.
From Candidate to Advocate: Building Engagement Throughout the Employee Experience
HR leaders from Artsy and Thirdbridge share their employee engagement techniques.
Embark uses Lattice to optimize engagement, culture, and productivity
Our customer Embark writes about how they use Lattice to strengthen and measure their employee engagement.
Which program management model is best for your company?
Performance management systems might not be one-size-fits-all, but many management programs do tend to have some common components.
Suzy's Chief People Officer Anthony Onesto on the Power of Play at Work
There's an epidemic of employees being stressed, anxious, and overworked. Most of them require larger, systemic changes, but one we can implement right away is more time for play at work.
How to use Lattice to boost your feedback culture
Effective performance management starts with understanding how to give accurate and specific feedback, and integrating it into your culture.
How Slack Built A People First Company Culture
If you work at a tech company, you probably use Slack.
4 management principles a manager should avoid
You've read articles about which management principles you should follow -- but what about the ones that you should avoid?
The complete guide to running an employee engagement survey
While some guides will only take you through the survey itself, this is a step-by-step plan for the engagement survey cycle.
3 Questions to Ask in Every 1:1
Regardless of what you need to cover in a 1:1, there are a few meeting questions you should always ask in order to maximize the check in process.
How to set sticky goals for your employees
Part of the performance management process is goal setting in a way that aligns the organizational goals and business objectives of your company with the individual goals of your employees.
10 ways to increase employee engagement survey participation
In order to improve employee engagement with a survey, you have to get employees to participate in it, and this can be easier said than done.
3 Simple Steps to Designing a Better Employee Engagement Survey
Employee engagement surveys help companies get a read on high and low points and offer a valuable space for candid feedback — if used correctly.
To drive employee engagement, you have to play the long game
Like with any other objective, companies need to develop a long-term employee engagement plan in order to be effective.
Build your employee engagement strategy around an engagement survey
Employee engagement surveys provide a base for employee engagement strategy.
7 ways status updates can help with people management
Status reports are a key way that employees define their work and set themselves up for success, as well as a key way managers communicate with employees.
New managers: Here are the 5 most important things you can do day one
Becoming a manager for the first time is a big step in your career. But your first day as a manager isn't about coming in hot and being the greatest.
Mahesh at Airtasker: "If the employee experience is the product, HR people are the product managers"
Mahesh Muralidhar is Head of People Operations at Airtasker, a Sydney-based community-based marketplace for outsourcing tasks to people looking and ready to work.
Round Table Recap: 7 Tips for Building Culture Across Remote Teams
We held a remote round table panel with four remote team experts. Here's what we learned.
What is employee engagement, and how do you measure it?
What is the actual definition of employee engagement?
How Fast-Growing Brands Can Improve Their Team Culture
As your business grows, use these strategies to foster a team culture that helps everyone succeed.
Performance and engagement: a powerful data combination
Performance and engagement are inextricably linked.
Using an engagement survey to make changes that improve employee engagement
Following generic improvement advice for engagement is not a path to success. Instead, you need to systematically survey the landscape of your company and make decisions based on what you see actually happening.
5 Best Practices to Increase Your Performance Review Participation Rates
We interviewed several People Ops leaders about performance review participation and made a list of their best tips for getting managers and employees to finish their reviews.
How to Evolve Your Company's Performance Management Process With Real-time Feedback
The vast majority of HR leaders are in the process of reimagining performance management.
4 Ways to Improve Your Performance Management Process
To get to the best performance management process for your workplace, figure out what is and isn't working in your current process.
Your employee engagement survey results are in. Now what?
Before you start sharing your results and implementing changes, you need to make sense of the data you've been given.
How to Take Feedback Well
Getting feedback in any form is stressful, but it’s also the key to growth and learning.
How The Performance Review Impacts Your Bottom Line (and How to Make Them Better)
Performance reviews can and should be an important tool for your company because they have the power to impact your bottom line.
Performance Review Examples: The Essential Guide for Managers
Figure out your perfect formula for writing good performance reviews and questions.
Lattice Book Report: Dream Teams
Why is it that some teams flourish while others collapse?
The Essential Guide to Business Performance Management
Use this guide as a foundation for business performance management.
How to create a feedback culture
Creating a culture of direct, consistent communication within your business— also known as a feedback culture— is so important.
6 Key Takeaways From Our Panel About Building Great Teams
Lattice hosted a panel with three People Ops leaders to discuss the challenges of building great teams.
We spoke to leading people strategist Josh Bersin about how HR is evolving -- and how to keep up
Josh Bersin, Principal and Founder of Bersin by Deloitte, spoke with Lattice’s Co-Founder and CEO Jack Altman about the ways the department HR is evolving.
Alison Green: The creator behind “Ask A Manager” shares her best management tips
In the latest episode of Resources for Humans, Jack sits down with Alison Green from the popular “Ask a Manager” blog.
The CEO of Zapier, Wade Foster, talks to SaaStr on management structures and scaling a remote team
Wade Foster, the co-founder and CEO of Zapier, spoke with Harry Stebbings on the SaaStr Podcast about how to scale a remote, startup team.
How to Give Feedback Without Sounding Like a Jerk
Sometimes, giving feedback can make you feel like a jerk -- but it doesn't have to.
How to Give Your Client Feedback Without Sounding Like a Jerk
It’s not easy giving feedback—especially to the people who pay your bills.
How to Give Your Employee Feedback Without Sounding Like a Jerk
It can be hard not to come across as a total softie—or a total jerk—when giving your employees feedback.
Lattice Book Report: Radical Candor by Kim Scott
Put simply, this book shows you how a good boss behaves -- something that too often sounds like a pipe dream but doesn’t have to be.
The Value of Self, Manager, Peer, and Upward Feedback in a Performance Review Cycle
Review cycles are an opportunity to take a step back and think about what’s working and what can be improved, on the individual, team, and company levels.
How to use public and private goals for employee development
How do you navigate meeting company objectives while still achieving the more detailed goals employees personally want to accomplish and develop at work?
That moment when your company needs an employee performance management system
There’s always a moment when you realize your company’s employee performance management system needs to change.
Constructive Feedback Should Always Be a Discussion
For managers, providing feedback can be daunting— especially when that feedback isn’t entirely positive.
Managers, Here's How to Give Feedback
Feedback helps employees improve their workplace performance and develop their skill set.
The What, Why, and How of Giving Praise
Praise is a small thing that can have an enormous impact both on employees as individuals, and on the culture of the company at large.
Create a master checklist for onboarding new employees
How do you create your onboarding checklist that fits within your company culture and ensures success for you and your new hire? Ask yourself these questions.
The “employee-job fit” is the hard-to-define but undeniable click that you do or don’t see between an employee and their role.
The value of performance management
Effective employee performance management is what naturally leads to strong employee engagement.
What is performance management?
When performance management is effective, everyone is happy. But what exactly is it?
Performance management for remote workers
Remote work is here to stay, with a 115% increase over the last 10 years. That means managing remote workers is a skill every manager will have to learn -- if it isn’t one already.
Managers, Here’s How to Onboard Your First Hire
Hiring someone is often just the beginning of a new process: onboarding.
Rainforest QA's Heather Doshay on the role of People Operations in a startup
The Head of People at Rainforest QA talks about wanting to get into HR, scaling companies, and her average day.
Why your performance reviews shouldn't surprise you...and reasons why it might
Performance reviews can be very intimidating -- studies have shown it can even put your brain in “flight or fight” mode. However, performance reviews need not produce such reactions -- mostly because you should already know what’s going to be in your performance review.