Compensation Conversations | A four-part webinar series | Register Now
Industry News

Close the Loop on Employee Feedback with Anonymous Comment Replies

Acting on employee feedback is the point of running an engagement survey. Although Driver Analysis and Action Plans empower you to identify long-term solutions, sometimes a more immediate response is needed. 

But here’s the problem: While survey anonymity facilitates more open and honest feedback, it makes it hard for leaders, managers, and HR teams to respond to employee comments individually. In the past, closing the loop on important individual issues or acknowledging a great piece of feedback just wasn’t feasible without issuing broad statements or breaching employee trust.

Today, Lattice is solving this for company leaders, managers, and HR teams alike by introducing Anonymous Comment Replies for Lattice Engagement.

Close the loop on employee feedback: When there’s feedback that needs to be responded to on an individual basis, you can reply with an acknowledgement or follow-up information. Employees are notified and have the opportunity to continue the conversation in Lattice while remaining anonymous.

Collaborate with company leaders to craft the best response possible: Managers and HR teams alike can identify comments that need to be addressed, assign them for a response from the most relevant person, or ask for help when needed so replies are authentic and thoughtful.

Employees can add more context and let you know when their issue is addressed, all while staying anonymous: The promise of anonymity is an essential one. It’s important for employees to feel like they can be honest throughout the process of giving feedback to their company leaders — being able to create a two-way dialogue while preserving that anonymity provides massive value to both employees and leaders. 

Anonymous Engagement surveys give companies the power to both celebrate where their culture thrives and confront uncomfortable issues inside their organization. Employees gain confidence knowing they can be honest, and leaders can truly hold a mirror up to themselves and their business to see the realities of their culture and work-life.

Beginning today, Lattice Engagement customers can take advantage of all these new capabilities for Engagement Surveys. We’ve also make these capabilities available for Pulse Surveys so you can close the loop continuously on employee feedback. If you’re eager to learn about Lattice Engagement and Anonymous Comment Replies, check out our Engagement webpage or request a demo from one of our product experts!

Lattice Life

“It’s great working with people who are so thoughtful about ensuring that we have rituals and processes that can work for everyone:” Teresa Do on Lattice’s Intentional Culture

Teresa Do is a UI Engineer at Lattice, where she’s worked for over a year. Here, we talk to her about her journey to the Engineering team, her favorite part of working at Lattice, her love of trance music and dogs, and so much more.

How did you get started in Engineering?

I took a cognitive science course as an elective at some point during college — it was a human-computer interaction course. After that, I realized I wanted to work in a field that allows me to solve technical problems with a focus on human behavior & perception. It’s just such a cool intersection of fields I previously thought were completely independent of each other!

My first internship was with the Foundation for Learning Equality (now Learning Equality), where I worked on implementing some front-end features to improve the app’s onboarding process. Ever since then, I’ve really enjoyed working in any role that focuses on the user experience.

What drew you to Lattice?

At first, the design. When I was job searching, I saw how polished Lattice looked. As a UI-focused engineer, I thought, “Well, they must care about polished user experience and design”. As I read more, it was the core values. I felt that they were very intentional, and I could think of something in my professional or personal life that was a big part of my own growth which would relate back to a core value.

What’s your favorite part of working here?

The level of intentionality and thoughtfulness that manifests in a few different ways. For one, in the culture. In my experience here, people have been very thoughtful about different individuals’ communication styles, different time zones, how certain changes affect team dynamics, etc. It’s great working with people who are so thoughtful about ensuring that we have rituals and processes that can work for everyone.

Secondly, in the product. Although I’m the only UI focused engineer on my team, I appreciate how all my teammates pose thoughtful questions about whether certain things would make sense in our product: “Does this copy work? Is the intention of this user flow clear? How is the tone of our language here?”. It’s great to see my teammates so dedicated to ensuring we ask all the right questions before signing off on the designs for a new feature.

What ERGs are you a member of?

LOUD (Latticians Organizing for Unity and Diversity) 🙂

Favorite Lattice Slack Channel and why?

#soc-music-electronic or #soc-dogs-of-lattice. Self-explanatory! If I learn that someone’s an electronic music fan (hello any trance fans out there? Be my friend!), I could engage with them for hours about it! 

And like, who doesn’t love dogs? Pictures of furry creatures doing cute things just gets me through my day :).

What’s something you’re passionate about outside of your job?

Trance music and spending time with my dog!

Best day at work?

The launch of our Grow product! It was very satisfying to see months of planning, building, and polishing come to an end for the release. Finally, I could start seeing how people would be using this tool to define their growth at work and what we could do to improve it in future iterations. 

Cheez-Its or Goldfish?

Oof, can I say neither? The only chips I’m really weak for are Hot Cheetos or Takis.

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.


Lattice Series E

We’re huge believers at Lattice that fundraising isn’t much of a milestone. Happy customers, great products, and — most importantly — successful employees, are what matter most.

However, capital can be an important means to an end, and today we have some exciting news. I’m thrilled to share that Lattice has raised $60M at a $1B valuation, led by Tiger Global, with participation from so many of our committed insiders, and some great new angel investors.

This money will allow us to continue growing our team quickly so we can double down on our current products, build new ones, and launch Lattice into new geographies around the world, all while constantly looking for ways to more deeply serve our existing customers.

When we started Lattice back in 2015, we had no idea how much HR best practices and company cultures were evolving. My cofounder and I simply thought it would be good for the world if companies took a more employee-centric approach to performance management.

As it turned out, our timing couldn’t have been better. We started Lattice at the beginning of a wave of change that was quietly taking off. Employees wanted and expected more from their companies, and this was morphing people practices from company centric to employee centric. People wanted performance management to focus on their growth and development, not just evaluation and compensation. They wanted companies to listen to how they felt about things, and make proactive improvements to company culture. And they wanted to understand how their careers might progress, and what it took to get there.

Although Lattice got started in performance management, the same trend existed in adjacent areas. We launched employee engagement surveys in 2018, which are a critical tool to understand the employee experience. We then launched Grow in 2020, which helps companies articulate and plan the infrastructure around their employees’ career development.

In a world where employees have increasing power in the employment relationship, perceptive company leaders have realized that the path to a successful company is paved with employee satisfaction. We’re confident that it’s a matter of time until 100% of companies come around to this way of thinking. Something we say at Lattice a lot is “people strategy is business strategy”, which is our way of saying that anyone who wants to create a great business should think about their approach to people just as much as their approach to product or sales.

Looking to the future, we’re more excited than ever. We’re proud of how far we’ve come; today we’ve got 225 employees, over 2,500 customers, and over half a million employees using Lattice around the world. While we’ve made a lot of progress over the past five and a half years, we know there’s much more still to do than we’ve done so far. A common mantra people say at Lattice is “stay humble, stay focused”, and that’s what we plan to do.

We believe that employees come first, full stop. That means we’ll never stop shipping new products that help our customers create more meaningful work experiences for their employees, and we’ll never lose sight of the fact that Lattice employees are and always will be our most important stakeholders. (If that sounds like the sort of place you’d like to work, we’re hiring on all fronts and would love to talk to you.)


Unveiling Lattice’s Elevated Design

When you log in to Lattice today, you might notice it looks a little different. Well, actually, you can’t miss it. We’re thrilled to announce Lattice’s Elevated Design – a new way to experience Lattice.

Before we show you what’s new, we want to explain why we made this happen.

Lattice’s mission is to make work meaningful. From our founding, we’ve had a clear vision of how our platform would offer clean, streamlined performance management to companies. Since then, we’ve evolved into a suite of products that continue to align with our mission, including continuous performance management, employee engagement, career growth.

Expanding the footprint of our product meant inevitably outgrowing the original user experience. So, while our original design suited us in the past, we’ve reevaluated how to best deliver user value now and as we continue to build and evolve Lattice.

Now, we’re excited to present the next evolution of Lattice. Let’s take a closer look.

Your New Home

Whether you’ve come to Lattice to plan your next 1:1, send feedback, or fill out your review, the Home page is your basecamp to easily set off in any direction. 

Our new layout has been designed to put Lattice’s products at your fingertips to help you take action quickly and keep moving. Our focus was to reduce clutter, allowing you to easily find the things that matter most for your workflow. Move from one task to the next with exactly the information you need to help you accomplish what you came to Lattice to do.

Discovery Navigation

Similar to the Home page, the new Discovery Navigation surfaces the information and workflows for quick navigating through Lattice.

The Discovery Navigation is your directory for information about you, your team, and your company. Lattice’s Elevated Design gives every employee easy access to exactly the tools they need so they can dive in and explore deeper functionality whenever they’d like.

See Your Connections

Our new People tab highlights the people you’re connected and work closest with.

The People tab centers all of Lattice’s tools within the context of the people connected to you – your 1:1s, feedback you’ve shared, and more. Tools within Lattice are important, but what’s more important is how those tools are used in relation to your teammates. The People tab is where you find those answers and see how you and your colleagues are empowering each others’ performance story.

Your Performance Toolkit

Your personal performance story is greater than the sum of its parts. Lattice’s tools are presented in context with each other and to empower you on your performance.

Our new Performance Toolkit brings together the key tools around performance management, making it easy for you to see your work in context and take control of your career path.

We brought everything from Reviews, to 1:1s, and Growth together to give you a complete picture of what you’ve done and where you’re headed. Everything you need to see and understand your performance story is available at your fingertips.

Turning Managers into Leaders

A product must be easy to use, but the true value is realized in its ability to deliver the right outcomes. For managers, that means building a high-performing team that drives results. The tools managers rely on should share that responsibility, or else those tools won’t serve the purpose they’re intended to accomplish.

With our new Elevated Design, we’ve also introduced an entirely new experience for managers. The My Team page is no longer just about what managers need to do, like plan their 1:1s and review updates. Now, it refocuses on what’s most important: your direct reports. It truly empowers managers to succeed at managing and continue conversations beyond their 1:1s by presenting a dashboard for their team’s performance, sentiment over time, and encouraging actions where they can support more.

With this experience, managers can take proactive steps to support their direct reports and become the leaders their team needs them to be.

Looking to the Future

We’re proud of the way Lattice’s Elevated Design pushes the platform to new heights, but we know design work is never truly done. This step lays the foundation for the products and services we’ll be introducing for years to come.  We’re looking forward – continuing to push the boundaries and evolving to help our customers create high-performing cultures and make work meaningful.