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Lattice Life

“We are all on this journey of becoming better:” Rosie Serrato on Helping Build an Inclusive Lattice

Rosie Serrato is a People Operations Coordinator at Lattice, where she’s worked for over a year. Here, we talk to her about her journey to the People team, her favorite part of working at Lattice, paying it forward outside of work, and more.

How did you get started in Human Resources/People Operations?

A year and a half ago, I joined Lattice as a Customer Care Associate, and now I’ve transitioned into the People team as the first People Operations Coordinator. It has been a phenomenal experience overall contributing to the Care Team, serving as an lead for [our People of Color] ERG LOUD, and now having the opportunity to start my career as a People Ops professional at Lattice. 

It had been a long-term goal to start a career as a People Ops professional, so I feel very grateful for the chance to start it at Lattice, where we care about empowering HR and People teams. 

What drew you to Lattice?

Back in college, I took the one and only Human Resources class at Haas [School of Business at UC-Berkeley]  and I fell in love with HR. My final paper was to analyze a component of HR, and I ended up focusing on performance management. Now four years later, I am working at a company where we are trying to redefine and transform the way companies do performance management. 

It’s been a pleasure to see how we are creating tools to make work meaningful for all users of Lattice. Being part of the Lattice team for over a year, it has been an enjoyable experience full of learning and growing as we continue to improve our product and fulfill our mission to make work meaningful!

What’s your favorite part of working here?

I have read all the other employee spotlights, and I agree that it is the people who make Lattice a special place! The thing is that every Lattician is an individual who is passionate about perfecting their craft. 

Whether it is a Customer Care Associate trying to improve their customer service or a Product Manager having in-depth conversations with clients to get product feedback, everyone is trying to become better individuals. This makes Lattice a very inspiring and motivating environment to be part of because we are all on this journey of becoming better, and we are all willing to help each other out, embodying one of our company values to be good shipmates. 

What ERGs are you a member of?

I am part of Lattice Ladies, and I serve as an ERG Lead for LOUD, which stands for Latticians Organizing for Unity and Diversity. To me, the LOUD members are my Lattice family. In LOUD, I have found that safe space to be my 100% authentic self where I have even felt comfortable sharing my tears. 

Favorite Lattice Slack Channel and why?

This is hard because we have so many fun channels, or should I say ‘soc’ for social channels. Thinking about it, I have to say my top channel is Fab Five because it is a channel where you always find something that will put a smile on your face or make you laugh out loud! My favorite topic in this channel is hearing about pigeons crashing on our New Yorkers’ windows in the middle of client calls. 

That channel is full of gold that when I am having a rough day, I go into this channel, knowing I will get to literally LOL (laugh out loud).

What’s something you’re passionate about outside of your job?

Outside of work, I like to help other Latinas and young women in college or who are recent grads. Whether it is jumping on a call to talk about my mentee’s summer internship or helping out a friend revamp their resume, I try to find ways to pay it forward. 

Best day at work?

The best day at work was when I was able to host and MC a fireside chat to celebrate Hispanic and Latinx Heritage Month. It was very moving to see people in the Zoom chat fired up as we talked about what it meant to be a POC in tech, and I loved seeing how folks enjoyed the conversation. This was the best day at work, actually the best week of work because this was part of a whole week of events to celebrate. 

The other best day from this week was having my mom teach a cooking class with us. She loved it so much! It was so heartwarming to see how excited she was to share this family recipe with everyone! It was the best week because I could celebrate and share my cultura and heritage with others, and I think that is one of the most rewarding moments in life. 

Cheez-Its or Goldfish?

This is an easy one: Cheez-Its. I just feel that every bite is full of crunch and flavor, so Cheez-Its for the win! 

Lattice works with People teams across the globe to turn managers into leaders, employees into high-performers, and companies into the best places to work. Interested in joining our team? Check our Careers page for all open positions across a variety of departments.

Awards & recognition

Lattice Earns Multiple Honors in G2 Best Software 2021 Awards

Today G2 announces its Best Software Awards, recognizing the world’s best software companies and their products based on authentic, unbiased, verified customer reviews.

Akin to “The People’s Choice Awards” for tech companies, this year’s list was based on nearly a quarter of a million new software reviews over the course of 2020. These reviews were each vetted by a real person to ensure legitimacy. The reviews were read by nearly 40 million people, informing countless B2B buying decisions.

With over 2,413 reviews, Lattice is honored to be ranked #41 on G2’s 2021 Best Software Companies list. Lattice also placed on the Top 100 Best Software Products, Top 50 Best HR Products, Top 100 Best Fastest Growing Products, and Top 100 Highest Satisfaction Products lists.

Lattice is the people management platform that enables people leaders to develop engaged, high-performing teams. By combining continuous performance management, employee engagement, development, and growth in one solution, HR and People teams get powerful, real-time analytics that leads to actionable insights turning managers into leaders, employees into high-performers, and companies into the best places to work.

Read the complete G2 Best Of lists at Read reviews directly from Lattice users on G2. For more information or to schedule a demo, please visit:

Criteria: Winners were determined based on reviews left at between Jan. 1, 2020 and Dec. 31, 2020. All scores are calculated using G2’s algorithms, including for Satisfaction and Market Presence, explained in detail here.

Awards & recognition

Lattice Ranked 6th on Okta’s Fastest Growing Businesses 2021 List

Lattice, the leading people management platform for businesses with people-first cultures, has been recognized as one of the fastest growing businesses on Okta’s 2021 Businesses @ Work Report, ranking 6th overall.

The 2021 Businesses @ Work Report is Okta’s seventh yearly in-depth report into how organizations and people work today — exploring workforces and customers, and the applications and services they use to be productive.

“Our sixth fastest growing app is Lattice, a people management platform that helps managers develop teams and keep employees engaged, from anywhere,” quotes the report. “It’s noteworthy that an app supporting employee culture is ranking as a fastest growing app. The last time an HR-related tool appeared in this category? BambooHR in 2016.”

According to the report, Lattice ranked as the sixth fastest growing app overall, with 109% year-over-year growth, and has joined the top HR tools for the first time and quickly rose to seventh place.

This year, as the pandemic evolved into a global concern, businesses turned to technology to stay afloat. Companies adapted their strategies to support their newly remote workforces and organizations quickly developed new online experiences for both their customers and their teams. And the year wore on and the pandemic accelerated its spread, tech solutions once preferred only by innovative “early adopters” became survival tools for companies across all industries, and the population as a whole.

You can read the whole report here:

Lattice is a people management platform that enables companies to make work meaningful for their employees. Interested in learning how Lattice might benefit your company? Consult with our team or request a demo.

Awards & recognition

Lattice Wins Silver Stevie® Award for Customer Service Department of the Year

Lattice, the leading people management platform for businesses with people-first cultures, has been awarded a silver Stevie® Award for Customer Service Department of the Year in the 15th annual Stevie Awards for Sales & Customer Service.

“More and more, companies are investing in their people as a top business priority,” said Jack Altman, co-founder and CEO of Lattice. “We’re grateful to be recognized for our support in making this initiative possible and are excited to keep working hard to keep serving an ever-growing list of awesome customers!”

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher.  “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success.  We look forward to recognizing them on April 14.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at

Lattice is a people management platform that enables companies to make work meaningful for their employees. Interested in learning how Lattice might benefit your company? Consult with our team or request a demo.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at